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Premier Inn Gatwick Airport South – reviews, photos

London Rd, Crawley RH10 9ST, England
Hotel amenities
Premier Inn Gatwick Airport South
Ranked #3 of 24 hotels in Crawley
4.5 of 5 stars 227 Reviews
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227 reviews from our community

What travellers say about this hotel
  • Very good(5)
  • Early morning flight(4)
  • Friendly and helpful(3)
Traveller rating
    111
    85
    22
    7
    2
Only show reviews for Family (56) | Couples (95) | Business (24)
Date Rating
Senior Contributor
24 reviews 24 reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Good place for an overnight stay”
4 of 5 stars Reviewed 11 February 2012 via mobile
1
person found this review helpful

Conveniently located for both Gatwick Airport and the nearby Manor Royal industrial area in Crawley. Staff were friendly and helpful throughout, and my room was clean and comfortable. This particular hotel has been upstaged by the larger Premier Inn which recently opened on the Manor Royal estate itself. The fact that meals have to be taken at the adjacent Gatwick Manor Hotel makes for a slightly messy arrangement. One very positive point: the bedrooms are warm! During the winter months the aircon in many UK hotels is "out of order", leaving bedrooms effectively unheated (a practice not unknown at Premier Inns). But not here. My room had a very effective convector heater controlled from a thermostat, so the room could be maintained at a nice temperature at all times. I would certainly stay here again.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Critic1909 about Premier Inn Gatwick Airport South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio Morales, Manager at Premier Inn Gatwick Airport South, responded to this review
19 February 2012
Dear Guest,

Thank you for taking the time to write your comments on your stay. I am very glad to hear that you enjoyed your stay and that you found your room and the staff to be so welcoming, I certainly hope that we will be welcoming you back with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gabriola Island, Canada
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Just the job.”
5 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Our family of four stayed here before our flight out of Gatwick. The staff were helpful, the room was clean and comfortable, and the breakfast set us up for the long day ahead. Shuttle bus service worked well, and just a short journey to the airport. This is a perfect stop over for Gatwick.

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lookathat about Premier Inn Gatwick Airport South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Chapelle Montbrandeix
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“An overnight factory”
3 of 5 stars Reviewed 5 February 2012

We stayed here on our way to Cuba. Maybe it's normal practice but I was shocked that you had to pay for the "courtesy" shuttle to the terminal. That rankled my displaced Scottish blood and perhaps tinges my review. There was two groups checking in and it was a bit chaotic when we arrived. There is not much else to say. If I was forced to overnight at Gatwick again I would probably try another hotel. To be fair the rooms were quite good and the staff even under pressure were welcoming.

Room Tip: I think it is a lottery
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  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Scotcher about Premier Inn Gatwick Airport South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio Morales, Manager at Premier Inn Gatwick Airport South, responded to this review
19 February 2012
Dear Guest,
Firstly I would like to thank you for taking the time to leave your response on your stay.
I am very sorry to hear that your stay was not all you hoped it would be and your comments have been taken onboard. With regards to the shuttle service unfortunately as it is run by a seperate company that we share with a number of hotels in the area, they set their own terms on charges for the service.

I was glad to hear that you were happy with the staff service you recieved despite the busy situation you described, this is something we take very seriously at this hotel and I am glad to hear that it is being fulfilled.
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Canterbury, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“KMS”
5 of 5 stars Reviewed 1 February 2012

Very comfortable, lovely customer service and parking inclusive a realm plus. The best bit for me was the the lovely hot bath and big comfortable bed after a long day and long journey.
this hotel was a most welcome surprise.

Room Tip: Only a mile from Gatwick so for early flights stay the night before
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  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask korron about Premier Inn Gatwick Airport South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellence in service”
5 of 5 stars Reviewed 24 January 2012

I stay her regularly for overnight stays before flying. Its is a perfect place to relax and avoid the traumas of driving to Gatwick. For families it is ideal the very special setting makes it perfect for friends and families to meet up.
For some time I suffered a serious illness and the staff could not have been kinder or more supportive.
Its especially part of our long summer break that we factor in a stay at Gatwick South as part of our holiday.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CMBrody about Premier Inn Gatwick Airport South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudio Morales, Manager at Premier Inn Gatwick Airport South, responded to this review
29 January 2012
Dear Guest, Firstly I would like to thank you for taking the time to leave your feedback on your stay here with us.

I am very glad to hear that we can continue to live up to your expectations and that you continue to choose us here as your hotel of choice for you holiday's, we certainly hope this continues to be the case in the future and we can welcome you back again and again.
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Additional Information about Premier Inn Gatwick Airport South

  • Premier Inn Gatwick Airport
  • Premier Inn Crawley
Address: London Rd, Crawley RH10 9ST, England
Price range (per night):* INR4,904 - 7,969

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Premier Inn Gatwick Airport South
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