Having been sold an upgrade to a Club Room by a friendly and charming receptionist, one might have expected something better than the average.
Unfortunately the carpet was well worn, and also torn, dangerously so for the elderly,a child or anyone in heels. This was not newly torn but obviously cleaners, previous guests or managegement did not consider this a problem.
The breakfast was of a poor standard too. There was no one to seat guests but staff could be heard in the kitchen talking, the plates were cold and the scrambled egg looked undesireable. Upon asking for an omelette from a menu which stated eggs cooked to your requirement we were told that would be over 5 pounds extra because the chef said so! The hot food containers were almost empty and had been there a considerable time when we choose our food. Then a kitchen staff member brought out fresh food and put it on top of the old food. Service was perfunctory.
Generally a beautiful setting but the pool was out of order, decor and rooms are tired and some staff members let the others down with poor service.

Have stayed at the copthorne twice now and we are booking again next month. We usually upgrade for £20 just because of the giant beds! the public areas are attractive, maybe a little dated but clean and comfortable.
We usually have dinner in the hotel restaurant and it has been delicious both times! good quality wines available and friendly helpful staff.
Gorgeous grounds and great for access to the airport with a shuttle bus every hour.

The rooms and public areas were very clean. But furnishing in rooms were rather worn and tired. Some evidence of rather chavvy guests causing minor damage. Yet all looked business types. We were just there having flown home from Madeira and it was a place to stay for one night prior to onward travel. Staff helpful and friendly. Food in restaurant very good. I had best lamb I've ever eaten. So fine for short stay, but not as a base for long trips. bit of noise with plumbing, we think, at one point in night.

stayed during festive period for 1 night. grim. room stank of smoke and damp. bathroom was dirty. room was stained. hotel was similar. very dated and in need of a good clean. breakfast was okay, didn't risk a meal. can highly recommend the pub down the road but can't remember its name