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Holiday Inn Express Gatwick-Crawley – reviews, photos

3.0 of 5
Haslett Avenue East, The Squareabout Crawley, Crawley RH101UG, England
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Holiday Inn Express Gatwick-Crawley
Ranked #12 of 24 hotels in Crawley
4.0 of 5 stars 224 Reviews
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224 reviews from our community

What travellers say about this hotel
  • Harvester restaurant(8)
  • Very friendly(6)
  • Gatwick airport(5)
  • Car park(4)
  • Flat screen TV(3)
  • Clean room(3)
Traveller rating
    65
    112
    28
    15
    4
Only show reviews for Family (36) | Couples (60) | Business (38)
Date Rating
North west
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Freezing cold”
3 of 5 stars Reviewed 7 February 2012 via mobile
1
person found this review helpful

This hotel is typical of an Express except for the following. It was freezing cold when I stayed recently and I mean in the room, and the reception and bar area. No clean cups at breakfast paper cup where there had to ask for clean cups. Not very well set up in the breakfast area you have to serve breakfast while holding your tray in your hand. I am not very tall so a struggle to reach some food and the toasters are slow. Pity new hotel with good staff but lacking in finishing touches

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Amber56 about Holiday Inn Express Gatwick-Crawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
9 February 2012
Thank you for taking your time to post your comments about our hotel, we sincerely apologise that your stay was disappointing. During the winter months it can be difficult to heat up the rooms immediately, however, we do have heating in each room, with full instructions and the staff are always at hand, 24 hours per day to asist guests with this. If you ever stay with us again please let us know if the temperature in your room is uncomforatble and any member of the team will be able to assist you, they are all fully trained on how to work the heating in each room in order to ensure that our guests are comfortable. We also have a number of portable heaters for guests that may want their rooms even warmer so please let us know, should you stay again.

I will pass this comment onto the team to ensure that guests know that we are here to assist 24 hours per day should they need anything, to ensure that this does not happen again. I will also pass on your comments to the breakfast team regarding your breakfast as we do take these comments very seriously and we will try our best to improve upon the elements you have mentioned.

Thank you for taking the time to post these comments and we do hope that you return back to the hotel to experience a better stay,

Kind Regards
Nicole Jones
Duty Manager
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ATHENS, GREECE
Senior Contributor
29 reviews 29 reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
“great for an overnight stay”
4 of 5 stars Reviewed 3 February 2012

Difficult to find, no signs and I wonder why no directional signs are found anywhere. Room was clean , tidy and pleasant. Poor breakfast and expensive internet service . Hotel good and convenient for the airport. Service was good. Yes, I would stay here again but only for an overnight stay due to location with nothing around.. No restaurant in the hotel but enjoyed a nice dinner just outside at "The Harvester" which was better than I expected.

Room Tip: a good choice for an overnight stay, close to Gatwick airport.
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask N S about Holiday Inn Express Gatwick-Crawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
9 February 2012
Thank you for taking the time to post your comments about our hotel, we understand that those customers who have not been to Crawley before may not be able to find us first time, however, all the staff know the local area very well and we are always just one phone call away should you need any directions. We also have full directions on our website that are very clear so please consider these options next time you may stay with us.

Just to let you know, we are only a 5 minute walk into Crawley town centre where there is a whole high street filled with restaurants and bars, a cinema, bowling and many other leisure facilities, shoudl you stay again our staff would be happy to recommend places to go and give you directions into town.

We aplogise that you did not find the breakfast up to your standard, our breakfast is in line with IHG standards and all Holiday Inn Express hotels in he UK provide the same, however we have passed your feedback onto the team as we do take every comment very seriously and we will endeavour to make your next breakfast with us enjoyable.

We do hope that you do stay with us again and please let us know if we could do anything more to make your next stay with us better,

Nicole Jones
Duty Manager
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Grimsby
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“Excellent value and cleaniness”
5 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Stayed here for one night prior to our flight from Gatwick. Free parking and plenty of spaces. Very smart reception area with well-dressed, polite and helpful staff. The rooms standards very excellent. Very clean, adequate size, comfy bed, good heating, small bathroom with shower (no bath) which was a little disappointing, however, i'm sure if i had realized beforehand, i could have requested a room with a bath, but that does not distract from the high standards. Another bonus was the amount of programmes available on the TV.

Harvester next door was excellent for dinner. Breakfast at the hotel was perfectly acceptable.

Have used Travelodge in the past, however, will now change to HI Express as their standards are much higher.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BarbadosER about Holiday Inn Express Gatwick-Crawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
9 February 2012
Thank you for taking the time to post a review about our hotel, we quite agree that our standards our much higher than many of our competitors with reasonable prices always including breakfast and VAT and we are extremely pleased that you feel the same!

Please take advantage of enrolling to become a Priority Club member next time you stay, a completely free loyalty scheme that entitles you to free late check outs and other benefits, you will also earn points that never expire that you can exchange for free nights in our hotels all around the world.

We hope to welcome you back here and once agian, thank you for your comments!

Nicole Jones
Duty Manager
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Northamptonshire
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Perfectly adequate”
4 of 5 stars Reviewed 23 January 2012
4
people found this review helpful

For an overnight stay, this is really ideal. Fine free-parking on site...Although built on a 'squarial' so traffic circulates around the hotel all night, and there's a busy pub-restaurant on site, it really is very quiet. Maybe I was lucky, but the room size was exactly as expected for H.I.Exp. Early alarm call came exactly on time. Breakfast was the usual H.I.Exp fare - sausages + scrambled eggs (but never any bacon :( ) plus plenty of cereals, pastries, toast, etc.

All in all, exactly what was expected for this chain. And for pre-booking at less than £45.00, a real bargain.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Wings_Of_Chicken about Holiday Inn Express Gatwick-Crawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
27 January 2012
Thank you for taking the time to post a review about our hotel,

We quite agree, although we are located next to a pub, it is extremely quiet as this is more of a restaurant and we never have any complaint, therefore we are extremely pleased that this is what you experienced. We hope that you will come back in the near future and we will look forward to greeting you,

Kind Regards
Nicole Jones
Duty Manager
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Rhondda, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Clean and warm”
5 of 5 stars Reviewed 23 January 2012
2
people found this review helpful

Stayed at hotel was impressed at the rooms and how warm they were staff helpful , a harvester restaurant next door , will use again .

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Martin M about Holiday Inn Express Gatwick-Crawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denzil Ratnam MIH, Manager at Holiday Inn Express Gatwick-Crawley, responded to this review
27 January 2012
Thank you for taking the time to post a review about our hotel,
we are extremely please that you were impressed by the service and the standard as this is what we try to achieve every day,

We hope that we will welcome you back again in the near future,
Kind Regards
Nicole Jones
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express Gatwick-Crawley

  • Holiday Inn Express Crawley
  • Holiday Inn Crawley
  • Crawley Holiday Inn
Address: Haslett Avenue East, The Squareabout Crawley, Crawley RH101UG, England
Price range (per night):* INR4,681 - 10,979

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