I stopped here in November 2011 as it was the end point of a 3 day run I had competed in (and mostly has to walk - but thats a different story). Anyway i was pretty tired and beat up when i arrived but the staff couldn't do enough to help me. The receptionist, bar and restaurant staff were all brilliant but the porter (Ben) went beyond service. As well as helping me with bags, getting me ice, slippers, dressing gown and other such items, when i asked where i could go to get some ibuprofen (having dropped my last ones during the day) he went out to the local shop and got some for me (not being melodramatic here but this saved my life!!! - OK maybe a bit melodramatic!).

The hotel itself is fine, a good standard business hotel with the quality of fixtures, fittings and amenities you would expect but the service made the stay for me and I would not hesitate to go again, or to any Hotel in the same group.

Great modern room with good shower and good facilities. You need a car to stay here but as a base for the surrounding area it's great. Breakfast ok- bar area very nice. Decent value when booked using a travel consolidator and for a weekend stay. I believe this is a conference centre Monday to Friday.

Stayed on a Saturday evening. Two rooms. We were visiting Swindon to see relatives. This was the only Hotel I could find that accepted dogs and got a great non refundable rate on Booking.com including breakfast. I rang to ensure the pool was open and to enquire about a cot as the booking confirmation said none were provided. The hotel confirmed a cot would be supplied at an additional fee of £10, which they never charged. (Hope the Manager is not reading this!!) They also state that only guests 18 and over can use the leisure facilities but we went to the pool anyway with our 1 year old granddaughter and discovered on weekends between 2 and 5 kids are allowed. We also went the following morning at 8 am and no one complained.

As it is primarily a business hotel I was concerned what food would be available in the evening as other reviews complained about a limited choice. I don’t know if we were lucky but the hotel was fairly busy, and also a wedding reception was on, so a full autumn/winter menu was offered.

Our thoughts:

ROOMS – Clean, modern and offering all you would need for a stop over except for the size of the bed. Should have asked for a twin as the double was a small queen.

FOOD – Dinner was pleasant with an adequate choice. Had to have the Confit Duck leg taken off the bill as chef had tried to short cut the confit process and it was not tender enough. Sea Bream on Parsnip puree was lovely as were all the starters. Not a great Sticky Toffee pud. Far too large and not enough sauce. All round a good evening.

Breakfast was a disaster. Everyone arrived around 9 and descended on the buffet like a swarm of locusts picking it clean as was their right. Unfortunately no one had told the chef it was going to be busy and it took 30 minutes to get replenishments out. And even then not everything was replaced. The restaurant has two buffet lanes but only one was in use, which was inexcusable with a full restaurant. What should have been a pleasant start to a Sunday morning turned into a frustrating episode with guests frantically pouncing on anything that came out of the kitchen just to get some food even if they really wanted it or not. Also only one very tired toast machine that took three goes to get anything more than warm bread. A definite case of poor management bearing in mind the hotel knew how many residents they had.

STAFF – No complaints. Everyone I met was pleasant and efficient (breakfast aside) and the dogs were welcomed with a smile, which was nice as often you are made to feel uncomfortable. Only small matter was they had not deducted my returned duck from the bill though it was quickly rectified.

On the whole we enjoyed our stay and we will return.

I spent 2 days I n this hotel for a corporate event. The hotel was fully booked and as I was one of the last ones of my group to arrive I was upgraded with an executive room. The hotel is in a lovely setting outside Swindon. The conference service are excellent, meals were included so I cannot comment on prices. My room has a courtesy bottle of wine and chocolates.
The room has a desk with free wifi connection and the car park is also free. Unfortunately my room was by the car park and therefore a bit noisy with car coming in and out.

All in all was a lovely stay and one of the best conference centres in the south.