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Alexandra House – reviews, photos

4.0 of 5
Whittingham Drive | Wroughton, Swindon SN4 0QJ, England
Hotel amenities
Alexandra House
Alexandra House
Alexandra House
Alexandra House
Alexandra House
Alexandra House
Ranked #6 of 34 hotels in Swindon
4.0 of 5 stars 113 Reviews
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113 reviews from our community

What travellers say about this hotel
  • Very good(8)
  • Friendly and helpful(4)
  • Conference facility(4)
  • Comfortable bed(3)
Traveller rating
    49
    43
    15
    5
    1
Only show reviews for Family (11) | Couples (50) | Business (33)
Date Rating
Wiltshire
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Another great stay at Alexandra House”
4 of 5 stars Reviewed 24 November 2011

After having a good stay whilst attending a function at the hotel earlier this year we were invited to another function here and decided to once again stay overnight. The room rate wasn't quite as good as last time but still represented excellent value for money.

As before, the check in experience was pleasant and efficient and we found our room to be of similar design to last time - in fact, on entering the room we spent a few moments wondering whether we had the exact same room as last time until we finally realised that the view from the window was different!!

The room was of perfectly adequate size and of a good standard of cleanliness - maybe not quite as prestine as it was last time but certainly nothing to worry about. We didn't spend a lot of time in the room but I did notice that the selection of TV channels is still quite limited.

We slept extremely well after the function ended and enjoyed a delicious buffet breakfast before leaving the next morning.

Overall, another good experience at the Alexandra House and I'm sure we'll be back again at some point in the future.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip Cox, General Manager at Alexandra House, responded to this review
28 February 2012
Thank you for your positive comments following your stay at Alexandra House. I am pleased that the facilities, bedroom and service all met your expectations and therefore ensured another relaxing and enjoyable stay.

I look forward to welcoming you back to Alexandra House again soon
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Surrey, UK
Top Contributor
53 reviews 53 reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
“Alexandra House in Swindon”
4 of 5 stars Reviewed 21 November 2011

I managed to stay at this hotel overnight, after a last minute cancellation. However, this hotel was fully booked weeks ahead of my trip.

I was in Wroughton for a week long training course. I do think that staying in the hotel without going out of the complex would have severely bored me, eating, sleeping and living in the same place.

During my 1 night stay, I could state that this is an excellent hotel with fantastic modern facilities. It felt cramped after my stay at another local hotel. However, there was a enough room for a double bed, desk, wardrobe and a side table with chair. The bed had clean sheets with a fluffy duvet. The common areas were always clean and there was also coffee points around the building.

Some minor observations:
- The room felt cold though.
- I'm not sure the cleaners check the recycling towel policy, as I had arrived with a dirty towel in my room, hanging for re-use. I don't think that's how the towel re-use policy works!

This is located in Wroughton, within a conference center. Their conference service was excellent, with meeting rooms cleaned and refreshed regularly.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Philip Cox, General Manager at Alexandra House, responded to this review
28 February 2012
Thank you for taking the time to share your experience following your stay at Alexandra House. I am pleased that you had an enjoyable stay with us and that the bedroom fulfilled your expectations, along with the quality of service during the conference you were attending.

I do hope that you have the opportunity to stay with us again soon.
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Bedfordshire
1 review
“Alexandra House”
3 of 5 stars Reviewed 9 November 2011

We arrived with family for a two night break.We had no problem with our room but my brothers room had no hot water.This was reported to reception and for one night it was hot.The next morning when leaving it was cold again.

The first night I ordered a ham and tomatoe sandwich which came without tomatoe and the bread was stale.It was sent back..

We used the restaurant the second night and the food was excellent.

The breakfast was excellent.

On booking out we were told we had not paid for the meal in the restaurant.I explained that we paid with cash but we were not believed.It took a long time before they could find evidence that we had paid.The receptionist was not nice and I felt that they thought we were lying.!! Not a nice experience.

I will not be returning.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Philip Cox, General Manager at Alexandra House, responded to this review
28 February 2012
Thank you for your comments and I am sorry that you will not be returning to stay at Alexandra House.

As I am sure you can appreciate, my reception team are tasked with ensuring guest bills are accurate and that payment is taken efficiently when guests depart. I am sorry if you felt that the receptionist did not trust you, as this is most certainly not the case, she was trying to ascertain the internal papertrail to ensure that when you left you would not be re-contacted by us for any outstanding payment if we had not followed the necessary procedures.

I do hope that you will reconsider and hopefully I will be able to welcome you back to Alexandra House again soon.
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neath
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
33 helpful votes 33 helpful votes
“Anniversary stay”
4 of 5 stars Reviewed 9 November 2011

Booked this hotel last minute as a suprise to take my wife away for the weekend of our wedding anniversary.
The location is in the counrtyside just outside the village of Wroughton, we did get lost as our sat nav lost its GPS signal.
Check-in was very efficient & extremely polite with all aspects & facilities of the hotel explained to us.
Bedrooms were really nice & lookeda exactly as the hotels image gallery showed.R
Restaurant & Bars - as we were arriving late on Fri evening I contacted the hotel direct & asked if we could transfer our pre-booked evening meal for the Sat evening, which they said was ok straight away, no fuss or hassle.
We had a bar meal Fri - good menu selection & food delivered quickly, hot & tasted good.
Sat night we eat in the restaurant which only has a Set menu, no Al La Carte choice.
This was a little bit limited , but enough choices for us, although we did hear some people complain there wasn`t enough choice.
Bar service was differential, in that, not enough staff on as there was a wedding reception on sat night , so had to wait at bar with nobody around.
Used lesiure facilities & again really good & staff extremely helpful.
Overall this was a good trip & we would recommend it for a short break if you can get it at a reasonable price.

Room Tip: Check the menu options before you book as stated it is only Set menus in the restaurant
See more room tips
  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Philip Cox, General Manager at Alexandra House, responded to this review
28 February 2012
Thank you for taking the time to give your positive feedback following your stay at Alexandra House.

I am pleased to read that you were well looked after by the team and that the restaurant food was to a high standard. On the other hand I am disappointed that the bar staff were not as attentive as they could have been, an issue that has already been addressed by my Food and Beverage manager.

I do hope that you will be able to stay with us again soon, or maybe for your next anniversary.
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Barmouth, Wales
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Excellent hotel.”
4 of 5 stars Reviewed 4 November 2011

A modern hotel catering for conferences but giving good value at the weekends. It felt spacious, clean and modern.

The room was very good. It was very clean but that maybe because it is only a few years old. There was still gunk around the shower screen though. The room had all the amenities you'd expect of a business room. However, it was dark. Even with the blind open on a sunny day, and all the lights on it was dark. It is located on the edge of a modern housing estate in it's own grounds so it was very quiet (apart from the laundry delivery at 8am) and felt very safe.

Breakfast was good and customer service was excellent. On the other hand, the glasses were dirty and the cutlery hadn't been wiped.

We were with 2 couples that stayed the same night. One couple paid £57, one paid £66 and one paid £82 all for room and breakfast.

To summarize, an excellent hotel, keenly priced if you're careful how you book.

  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philip Cox, General Manager at Alexandra House, responded to this review
28 February 2012
Thank you for your feedback following your stay at Alexandra House.

I am pleased to read that in general you had an enjoyable stay and that the food and service met your expectations. I will of course make sure that your other comments are passed on to the team to ensure action is taken.

I look forward to being able to welcome you back to Alexandra House again soon.
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Additional Information about Alexandra House

  • Alexandra Hotel Wroughton
Address: Whittingham Drive | Wroughton, Swindon SN4 0QJ, England
Price range (per night):* INR5,071 - 8,750

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