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Hilton Swindon – reviews, photos

4.0 of 5
Great Western Way | Lydiard Fields, Swindon SN5 8UZ, England
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Hilton Swindon
Ranked #12 of 34 hotels in Swindon
4.0 of 5 stars 219 Reviews
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219 reviews from our community

What travellers say about this hotel
  • Swimming pool(5)
  • Leisure facilities(5)
  • Restaurant staff(3)
  • Polite and efficient(3)
  • Very nice(3)
Traveller rating
    67
    73
    42
    21
    16
Only show reviews for Family (32) | Couples (91) | Business (43)
Date Rating
Wiltshire
Contributor
18 reviews 18 reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Fabulous wedding weekend!”
5 of 5 stars Reviewed 7 February 2012

We chose to hold our wedding reception at the Hilton on the weekend of 4th February 2012 and our experience was purely faultless. The events team spent weeks in communication with my now-husband (Ooh! First time I've called him that!), ensuring that everything was planned perfectly with a military precision to truly make our special day most magical.

The attention to detail that the staff offered was so incredibly thoughtful and appreciated. At no point did we feel like "just another wedding" - everything really was bespoke to our requirements and needs.

Nothing was ever too much trouble for the staff (from needing a sewing kit to fix my dress to needing parcel tape for the courier) and they were on hand at all hours to cater to our every need. The food was fantastic and our guests were really impressed with the quality.

I think the part I appreciated most was when we left the bar at 3am to retire to bed, on entering our bedroom we found that the staff had brought up all our flower displays and redisplayed them in the bedroom, as well as bringing up and displaying our cards and gifts, the disposable cameras we'd had on tables over dinner and my laptop that had been showing photos all evening. It meant that I could completely relax, knowing everything had been taken care of and was safe in our room. The champagne, fruit platter, swan-towels and heart petals were also really thoughtful.

On my wedding day I'd had a lot of products used in my hair so I was really cross with myself on the Sunday morning when I realised I'd left my salon-branded shampoo and conditioner at home. I need not have worried, however, as the toiletries provided by the Hilton are the best quality toiletries I've ever seen in a hotel and they made my hair feel fabulous. A really perfect ending to the weekend!

I really cannot recommend this Hilton more highly for a wonderful wedding weekend. Thank you to everyone who helped make it so special.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
9 February 2012
Thank you for your highly complimentary comments following holding your wedding reception with us and thank you for choosing the Hilton Swindon for your venue. It was our pleasure to ensure that you and your guests had a day and evening to remember. I will pass on your appreciation to all those people involved in delivering your special day.

We very much look forward to welcoming you back at some point in the future.
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london
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“good value - breakfast good”
4 of 5 stars Reviewed 5 February 2012

good points are the breakfast - very good range and quality, help yourself to whatever you wanted. Pool, steam room etc also very good. Pillows and quilts very good quality (feather and down), very secure car parking although not sure why £3 charge (but this does cover your whole visit). We didn't eat dinner in the restaurant but there is a Beefeater over the road. Location is about 10 mins by car from swindon.

Not so good points, dusty lamps in room, slight crack in bathroom sink, toilet roll holder broken (toilet roll on piece of "dowling" which I knocked off a couple of times as screw missing at one end). Friends who came away with us mentioned stains on the carpet in their room and communal carpets in need of some repair

Overall staff were very professional and helpful and we did enjoy our visit and we would definitely stay again if visiting area in future

Room Tip: we stayed on the ground floor quite near the pool area, these rooms were ok, quiet
See more room tips
  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
6 February 2012
Thank you for your complimentary comments following your recent stay with us. I am glad to hear that you enjoyed our renowned Hilton breakfast. I am grateful to you for bring to my attention the observations regarding some facilities in your room, please be assured these will be taken up with the relevant Heads of Department.

We hope to welcome you back at some point in the future.
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Bristol
Senior Contributor
29 reviews 29 reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“Excellent hotel- we will return again!”
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

I have reviewed this hotel before but felt I wanted to add an up-to-date comment. We visited last month and were very happy with the rooms, the customer service and this time, the restaurant. Last time I commented that the breakfast was chaotic but this time the experience was different and much improved. We also had dinner in the restaurant and that was excellent again.
We were disappointed that the swimming pool was closed but we were given a voucher to use at Swindon Oasis but we decided against going there (as one of their pools was also closed and would have been busy with children). It was good that the hotel had made efforts to find an alternative.
This time I have marked the hotel as Excellent as we will definitely return because we enjoyed our stay and felt comfortable and welcome.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
6 February 2012
Thank you for your complimentary comments about the Hilton Swindon, the Larder Restaurant and our staff. I am pleased to hear how much you enjoyed your stay with us. Please accept our sincerest apologies for the disappointment that the LivingWell pool closure impacted during your stay. This was due to unforeseen circumstances beyond our control and for Health and Safety reasons we regret the pool area had to be closed. We very much appreciate your understanding regarding this.

We hope to welcome you back to the Hilton Swindon at some point in the future.
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Swindon, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“A great venue for our daughter's birthday party”
5 of 5 stars Reviewed 3 February 2012

We really had a great time and the staff ensured that they made it special for us. Really nice and supportive staff that will ensure that your event is a success. The food was excellent as well. 5 stars from me and wife.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gianni Arrighi, General Manager at Hilton Swindon, responded to this review
6 February 2012
Thank you for taking the time to tell us about your recent stay. It’s great to hear that the hotel staff made you and your friends feel extra welcome with their kind touches. Thank you once again for your comments and compliments.

We hope to welcome you back to the Hilton Swindon in the future.
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Carmarthen, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“lovely!”
5 of 5 stars Reviewed 30 January 2012

Eat in the restaraunt....make sure you buy an expensive bottle of white wine, they are lovely! The food was SUPERB!....well, and as for the breakfast...I have never seen so much fresh, wonderful food at that time in the morning! THE STAFF WERE FANTASTIC - EVER SO POLITE & REALLY GO OUT OF THEIR WAY TO MAKE SURE YOU ARE HAPPY! We stayed here and went to Longleat on one of the days - it always has been my favourite place - you must go there too!
The room is SPOTLESS and really nice! Writting this review makes me want to go back there now! lovely place to be! Go there asap!

Room Tip: Keep the air con on all night!
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  • Stayed June 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sam Farmer, General Manager at Hilton Swindon, responded to this review
31 January 2012
Thank you for your extremely complimentary comments about the hotel, the Larder Restaurant and our staff. I am delighted to hear how much you enjoyed your stay with us. We hope to welcome you back to the Hilton Swindon at some point in the future.
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Additional Information about Hilton Swindon

  • Hilton International Swindon
  • Swindon Hilton International
  • Swindon Hilton
Address: Great Western Way | Lydiard Fields, Swindon SN5 8UZ, England
Price range (per night):* INR4,124 - 11,536

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