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Grants Hotel – reviews, photos

3.0 of 5
3 - 13 Swan Rd, Harrogate HG1 2SS, England
Hotel amenities
Grants Hotel
Ranked #16 of 29 hotels in Harrogate
4.0 of 5 stars 114 Reviews
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114 reviews from our community

What travellers say about this hotel
  • Very good(9)
  • Superior room(6)
  • Car park(4)
  • Evening meals(3)
  • Quiet road(3)
  • Most uncomfortable(3)
Traveller rating
    39
    28
    20
    19
    8
Only show reviews for Family (5) | Couples (65) | Business (13)
Date Rating
Wolverhampton, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Would definately not go back!!”
1 of 5 stars Reviewed 10 February 2012
2
people found this review helpful

First impressions of the hotel were very good but when i returned to the hotel room at around 9pm the noise level from the level above was excessive. The room i stayed in i believe was below the lounge area and the high volume continued until 2.30am and then resumed at 6.00am when i assume staff must have been starting to prepare for breakfast.
When this was mentioned to stay they where not understanding and simply replied they were fully booked as a reason. I would not recommend this hotel to anyone.

Stayed February 2012, travelled on business
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Ask gemma s about Grants Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Grants-Hotel, General Manager at Grants Hotel, responded to this review
19 February 2012
Dear Gemma S,

Thank you for taking time to give us feedback about your recent visit. We really appreciate and value comments and feedback from our guests as we pride ourselves in providing only the best in comfort and excellent customer service to our guests.

I am disappointed to read that the noise from some of our guests late at night and also breakfast service caused you discomfort during your stay with us. Please accept my apologies for the response you received from a member of staff when you mentioned this. Had the noise pollution been brought to my attention at any point during your stay I would have certainly been able to either arrange for the noisy guests to move to the lounge area or move you to a quieter room if you preferred.

At Grants Hotel & Storm Steakhouse the comfort and relaxation of our guests is paramount. Please accept my apologies for the unfortunate circumstances that led to the discomfort of your stay with us.

Yours sincerely,

Hendrik le Roux
General Manager
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Newcastle-upon-Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Grants hotel room 162”
3 of 5 stars Reviewed 31 January 2012

The room was of a good size with a large bed. But the room could done with a make over. The bathroom was old fashioned with a coloured suite. In one corner of the room it look as if there was a patch of damp. On the up side the hotel is in a great location very central but also quiet on a evening. There is free on site parking which is great as parking is not always easy in Harrogate and costly. The hotel is very up to date on the ground floor and breakfast area. But the room we were in was not. It was booked last min so we did not pay the normal full tariff. Still enjoyed weekend.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask nluke69 about Grants Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Grants-Hotel, General Manager at Grants Hotel, responded to this review
1 February 2012
Dear nluke69,

Thank you for taking the time to write a review for Grants Hotel & Storm Steakhouse.

Please accept my apologies for the maintenance concern caused by a patch of damp. I have fully inspected this with our Maintenance Manager and this is being rectified.

I am very excited about our refurbishment plans for our bedrooms this year. As you have mentioned, some of our bedrooms are in need of a ‘make-over’ and that is exactly what we will be doing. Smart, stylish, comfortable and ‘homely’ is what we will be aiming to achieve and I hope that we will be able to welcome you back in the near future to stay with us once we have completed our refurbishment project.

Kind regards,

Hendrik le Roux
General Manager
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Nottingham, United Kingdom
1 review
“Girls gathering”
5 of 5 stars Reviewed 31 January 2012

We three friends met up for a girls together week-end in Harrogate as we come from different parts of the country and this was a good central point for us. We had three rooms together and each one was impressively furnished, large and clean. The restaurant is both modern yet intimate and the food was delicious. As the food is freshly cooked no meal was rushed which was a delight and allowed for a good chatter. I asked if the chef did fresh berries and he kindly bought in same for my dessert for the following two nights - thats service I think. The hotel is small, clean, modern, very convenient to walk to town. Being a single traveller and often staying in hotels via my travel routes I found this one very safe compared to the much larger hotels and would definetly stay again. We also used the facilities of the spa one night and that too was good.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Annie221 about Grants Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Grants-Hotel, General Manager at Grants Hotel, responded to this review
1 February 2012
Dear Annie221,

It was a pleasure to have you and your friends at Grants Hotel & Storm Steakhouse for the weekend. It is always a delight for us to know that our guests have enjoyed their stay and also that we were able to accommodate any special requirements.

I am very much looking forward to seeing you all again very soon and popping some more champagne corks in “The Mardy Cow” bar when you return.

Kind regards,

Hendrik le Roux
General Manager
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Bedale, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Weekend Break fit for Kings !”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

We have just returned from a fantastic weekend in Harrogate staying at Grants Hotel. From the moment we arrived through the door we received a very warm welcome from the General Manager and from then onwards the staff were very polite and courteous throughout our two night stay. We had a lovely spacious 4 poster room and ensuite bathroom and everywhere was very clean. The warm and inviiting Reception area and bar with the beautiful colours and gorgeous lampshades, comfy sofas and heat made you want to stay ! The Steak House was awesome !! The food was excellent - my starter of Oven baked Camembert with red onion chutney was to die for ! I would have had it for main and dessert as well ! My partner had a lovely steak dinner and the dessert menu was so hard to choose from . We decided on the richest yummiest sticky toffee pudding and new york cheesecake. Full english breakfast each morning was a delight to wake up too - the chef definitely deserves an award for presentation and well cooked food. Overall we had a fantastic experience at Grants and we most definitely look forward to going back again.

Room Tip: We had a 4 poster room which was just a walk away from the restaurant and reception area. Very nice...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Amanda H about Grants Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Grants-Hotel, General Manager at Grants Hotel, responded to this review
1 February 2012
Dear Amanda,

Thank you very much for taking time to review Grants Hotel & Storm Steakhouse. I am absolutely delighted to read that you have enjoyed your stay with us. I shall pass on your comments about your experience in the restaurant to our Head Chef Staurt who will be very pleased that you enjoyed his food.

It was certainly a pleasure to welcome you to Grants Hotel and I sincerely hope that we will have the pleasure of your company in the near future.

Kind regards,

Hendrik le Roux
General Manager
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Chesterfield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“New Year Package 2011”
5 of 5 stars Reviewed 3 January 2012

I booked this hotel with some reservation after reading some of the reviews ..How glad Iam that I did .. from the minute we arrived it was all we hoped it would be . The package was well put together from the aftrenoon tea to the fabulous gala dinner on New Years Eve it was all excellent .

Our room a four poster was warm and inviting, Storm Steakhouse is a great place to eat and i would cretanily recommend to the locals.

All the staff were very attentive and nothing was to much trouble .

I would recommend to anyone wanting a break in Harrogate its location is ideal for walking into the shops or driving further afield if desired

Well done and thankyou to all for making our special new year break all and more than we wanted it to be . libby & David

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lizzy5158 about Grants Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Grants-Hotel, General Manager at Grants Hotel, responded to this review
4 January 2012
Dear Libby & David,

Thank you very much for taking time to write about your stay with us. I am delighted to ready that you thoroughly enjoyed your time with us and I can assure you it was a pleasure to welcome you.

From all of us here at Grants Hotel & Storm Steakhouse, Happy New Year!

Kind regards,

Hendrik le Roux
General Manager
Grants Hotel & Storm Steakhouse
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Additional Information about Grants Hotel

  • Grants Hotel Harrogate
Address: 3 - 13 Swan Rd, Harrogate HG1 2SS, England
Price range (per night):* INR3,957 - 10,310

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Grants Hotel
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