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Ashley House Hotel – reviews, photos

3.0 of 5
36-40 Franklin Road, Harrogate HG1 5EE, England
Hotel amenities
Ashley House Hotel
Ranked #70 of 77 Harrogate B&B and Inns
3.0 of 5 stars 59 Reviews
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59 reviews from our community

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Traveller rating
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Date Rating
Chester
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent stay”
5 of 5 stars Reviewed 4 February 2012

My colleague and I stayed at the Ashley House Hotel, we have stayed here for the last 4 years as we come from Germany for the Christmas Fair in the conference centre. Mrs. Banks and her staff really look after us well. Our rooms are clean, spacious and this year there was an addeed bonus of full Satellite TV. This is a huge improvement from the 5 channels we used to have. What I should mention also is the free wifi in all rooms. There is a lounge downstairs with a comfy leather couch and chair and books which guests can read. Breakfast was excellent, I mean really excellent, it is freshly cooked and was always accurate. Yes you have to wait a short time but you don't mind if it's that good. I think some people are very impatient and have obviously never cooked a full breakfast from fresh themselves, it takes some time. Our chef, Meena also sent us to the fair with a Bacon sandwich for a snack, this came without asking and was a lovely thing to do. Yes, Mrs. Banks has a big dog, Cindy.She's no trouble, she's a lovable dog and wouldn't hurt a fly, you feel very safe with her around! Yes, sometimes she'll be lying in reception but it causes no problem, most of the time she follows the owner around anyway. Regarding check in, normally they like to do this on arrival, this is because it's very difficult to cook breakfasts and check people out in the mornings, I always pay on arrival then it's done and out of the way.
If you get a chance to try the owners Teppanyaki restaurant on Kings road then this is also fine dining, we tried it this year after years of saying we would and it was excellent and good value for money. For value for money and location to the town and to the conference centre I would recomend this hotel to anyone.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JIMChester about Ashley House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley house, Manager at Ashley House Hotel, responded to this review
12 May 2012
Thank you for the kind review, and lovely comments regarding the breakfast and our nearby Teppanyaki restaurant. We look forward to seeing you again in the future, and I'm sure Cindy will also be happy to see you again. :)
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Lee, United Kingdom
Senior Reviewer
7 reviews 7 reviews
“best location, cozy rooms and good breakfast”
4 of 5 stars Reviewed 10 January 2012

i booked a single room in hurry but was bit worried because never stayed before. fortunately i got a nice room in a peaceful b&b.The owner was very welcoming and helpful for everything.my room was on first floor and very quiet. bed was very comfortable and room was warm.Breakfast on time. it was fresh too.Overall i enjoyed this stay. will come back again as well.

Room Tip: first floor rooms are best be cause of no noise.
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Yorkshire - Born & Bred
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Tried to fleece us !”
3 of 5 stars Reviewed 11 November 2011
1
person found this review helpful

Arrived early evening to find no one at Reception, however, keys were left out for us. Room was small but clean and tidy, decor a little dated but warm and bed comfortable.

Breakfast was very nice and plentiful, but had to wait as cooked fresh, but worth the wait, just get in early !

My biggest gripe is that we paid by VISA, on the morning of departure, however today they took another £85 ! I was furious to say the least ! Problem getting the money refunded is that the owners don't speak much English, he passed me to the cleaner who is Polish and the the second owner stated she was busy as she had friends around.

This is fine for a cheap and cheerful night no loner, but pay cash !!! Not card.

Room Tip: 2 doubles for £85.
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  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ashley house, Public Relations Manager at Ashley House Hotel, responded to this review
17 March 2012
We are very sorry for the mistake in regards to the money being taken out twice. This was a genuine mistake and we can only apologise for the annoyance this may have caused you.

It's pleasing to note that you found the breakfast very nice and plentiful. We like the breakfast to be cooked fresh for our guests.
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London, United Kingdom
1 review
““Lovely B&B, highly recommended””
5 of 5 stars Reviewed 2 November 2011

I stayed at Ashley House, to attend a conference at the centre. It is a wonderful place to stay. The owners are extremely welcoming and helpful and our room was spacious, comfortable and spotless. The breakfast was absolutely delicious and of very high quality. It is also a great location, just a short stroll into town. I would love to return!

  • Stayed July 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Yorkshire
1 review
1 helpful vote 1 helpful vote
“Horrorgate”
1 of 5 stars Reviewed 24 October 2011
1
person found this review helpful

A terrible place to stay. We arrived at around 4.00pm having booked 3 rooms for a friends birthday. Reception was manned by a girl who spoke little English and the girl in front of us had already been waiting over an hour for them to sort her booking. (Confusion over surnames). The check in process was slow although we were, however, offered a cup of tea. Perhaps thankfully this never arrived. After 45 minutes we were checked into our rooms. My single ensuite was perfectly acceptable but my friends were checked into Room 10. One problem, guests were already in Room 10. The staff had no idea which keys belonged to which room. After a great deal of fuss and confusion the staff then placed them in another room. This one was filthy - dirty bed linen, crumbs on the side, temperature far too high and filthy bathroom. Perhaps what was more worrying was that staff members were seen minutes earlier clearig their personal belongings out of the room.

After complainig the owner 'upgraded' them to a larger room. The 'large brown dog' mentioned in other reviews is still very definately 'at large'. Breakfast was mediocre - coffee was cold, mushrooms rubbery and waitresses unable to understand simple requests.

We never dared sample the 'facilities' although the room into the back yard from my window appeared to contain several fridges.

The easiest and best part of the stay was the checkout. Don't get me wrong, rooms were cheap. However it would have probably been more comfortable staying in a Baghdad hotel.

On the plus side - it was a birthday. The comedy of the entire stay and the ever present feeling of 'whatever next' did get the weekend off to a good start.

Room Tip: Sleep in the car
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  • Stayed October 2011, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Ashley House Hotel

36-40 Franklin Road, Harrogate HG1 5EE, England
Price range (per night):* INR4,013 - 6,743

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