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Park Inn by Radisson Peterborough – reviews, photos

3.0 of 5
Telephone House | Wentworth St, Peterborough PE1 1BA, England
Hotel amenities
Park Inn by Radisson Peterborough
Park Inn by Radisson Peterborough
Park Inn by Radisson Peterborough
Park Inn by Radisson Peterborough
Ranked #6 of 28 hotels in Peterborough
4.0 of 5 stars 98 Reviews
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98 reviews from our community

    Trip type
Traveller rating
    35
    40
    17
    5
    1
Date Rating
Peterborough
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Fabulous night, Lovely Staff - Room 430”
5 of 5 stars Reviewed 5 February 2012

My husband & I arrived at Park Inn by Radisson Peterborough on a freezing Saturday afternoon and was welcomed by a nice young man name George.

I had read all the reviews on Tripadvisor, but thought I will find out for myself as people can be quite mean about simple things.

We were booked in with no problems and George kindly advised us about a function that was on that night & he kindly put our mind at ease about our room on the 4th floor as he stated that it was very quiet and we wouldn't hear anything as he had double checked this for us, he was right, it was as quiet as a mouse and we couldn't hear the music at all.

Our room was a Junior Suite, room no:430, and we were shocked with how large it was. We had never been in such a big room, it was like a one bedroomed flat. We had a flat screen tv in the lounge area and also one in our bedroom which was separate from the lounge. Our stay was fabulous and all the staff we came in contact with was very friendly and made you feel very welcome. The room was also spotless and I didn't want to leave it.

Even though we reside in Peterborugh, we will definitely be back soon to Park in by Radisson Peterborough. We have even told our families about it and we know where our next celebration dinner is going to be held. Keep up the good works guys.

We didn't go to the gym so can't really comment about the swimming pool.

Room Tip: Book a Junior suite, it was fabulous and there is so much space.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray Keogh, General Manager at Park Inn by Radisson Peterborough, responded to this review
14 February 2012
Hi,
Thanks for the great review and delighted to hear you thoroughly enjoyed your stay. George is a relatively new member to the reception team and he certainly lives the rezidor service concept 'yes I can" I have rewarded George for his service based on your review and I am sure he would like to thnk you personally, so hopefully he will get hat opportunity when you next stay.
It's refreshing to hear you decided to give us a go and make your own opinion about the Park Inn Peterborough. It is all about personal choice and we strive to make all our customers happy.

Thanks again.
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Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“pretty good for the price but there are some negatives”
4 of 5 stars Reviewed 24 January 2012

I've stayed in the Park Inn several times on business trips and find it ok for the price. Bedrooms are comfy with lovely beds and nice showers. There is no iron & ironing board, didn't bother me but some of my male colleagues turned up to meetings with wrinkly shirts!! The air conditioning is terrible in some rooms. it seems to be pot luck as some nights I've had a great sleep and other nights the AC just rattles all night. it doesn't matter if it's on or off, it rattles just the same! I'm not a light sleeper but when it started up I woke up immediately.

The bar is nice with friendly staff. I haven't eaten there for dinner but breakfast is nice, has a good range of products and friendly staff. Reception staff are most unfriendly, bordering on rude. would a smile or some eye contact kill them?? there is one girl in particular who is very rude and almost hostile. I've met another young guy who was quite ok but a bit flustered. I think he was afraid of his grumpy colleague. send her on a customer service course or put her working somewhere else as she's not suitable for front of house.

The hotel is very well appointed. I've stayed in several other hotels in Peterborough including the Mariott and the Holiday Inn West. The Park Inn is of a similar standard to these other hotels but edges ahead based on the location. I can walk to my meeting in central Peterborough within 10 minutes, and don't have to get a taxi. Also there are some restaurants and pubs close by. I would recommend the beehive, right across the road.

all in all a pretty nice hotel for the price but beware of the noisy AC!

Room Tip: ask for a room without noisy Air Conditioning. Also rooms to the back of the hotel are quieter if yo...
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray Keogh, General Manager at Park Inn by Radisson Peterborough, responded to this review
14 February 2012
Dear Guest,

We appreciate the feedback on your stay as this will enable us to improve our product and service especially for a regular guests such as yourself. I apologise for the issues you raised and that these marred your stay with us, this was not our intention.
Whilst we do not have iron and ironing boards in the rooms we do have them available on request from reception as highlighted in the guest directory in the bedroom and reception is manned 24 hours. I am unble to pick up your details from this review but next time you stay ask the staff on reception to ensure you have an iron and board in your room for future stays, they will add a note to your profile and this will happen every stay. The only failing may be if you book via the Internet, your profile will not be picked up and they will not be aware, however you can request as a special if you book on the Internet.
We have just invested 30k to resolve the issue with air conditioning and I am fully confident you will not have the same issue in the future. My sincere apologies for the issue you raised in relation to a member of the reception team, this is not the norm, evident from most of the previous reviews. you mentioned you have stayed several times and I would be interseted to know if this has been the
case each time you stayed as the majority of feedback on my reception team is very positive.

I am delighted to hear our location is a big plus for you with regard to work and also all the facilities available on our doorstep. Also great to hear the positive comments on the bar staff, I will ensure your comments are heard. I do hope the experience will not deter you from returning to Park Inn Peterborough. Please let me know when you next stay, it would be good to catch up with you in person. I look forward to that opportunity in the future.

Sincerely,
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usa
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
“Good Hotel, Central Location”
4 of 5 stars Reviewed 23 January 2012

this is a good value hotel centrally located. It is close to the railways station and within walking distance. Plenty of shops, restaurants and attractions nearby.

Rooms are standard for this type of hotel, very clean but compact. The restaurant is very well presented and hotel also has a very good looking bar scene. Plenty of drinking places nearby

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray Keogh, General Manager at Park Inn by Radisson Peterborough, responded to this review
14 February 2012
Hi,
Thanks for the review and the positive comments on the hotel and location. Great to have the feedback and I hope we will have the pleasure of your company in the future.

Regards,
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SimonOF
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Not bad”
3 of 5 stars Reviewed 13 January 2012

This is a clean but basic hotel. I was lucky to be upgraded to their suite which was great. It's convenient for getting about Peterborough and the staff are friendly. Wouldn't want to stay more than a night though. One thing..... the bathrooms are cold !

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SimonOF about Park Inn by Radisson Peterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray Keogh, General Manager at Park Inn by Radisson Peterborough, responded to this review
27 May 2012
Dear Guest,
Thank you for the feedback on your stay with us at Peterborough. I appreciate the comment on the bathroom temperature; this is something my maintenance team is currently looking at. I would appreciate further feedback on your comment "Wouldn't want to stay more than a night though" It is only through constructive criticism that we can aim to exceed our customers expectations and further feedback would assist us in achieving this. Please contact me directly at info.peterborough@rezidorparkinn.com.
Many Thanks.
Ray Keogh
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Cambridgeshire
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“xmas stay”
4 of 5 stars Reviewed 5 January 2012

checked in on the off chance of getting a room as me and my other half where shopping in peterborough and decided to stay over and have a few drinks and a meal. rooms where as you would expect from radisson, very clean and stylish. staff are really accomodating and good local knowledge.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask nickjus38 about Park Inn by Radisson Peterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ray Keogh, General Manager at Park Inn by Radisson Peterborough, responded to this review
14 February 2012
Hi, Thanks for the positive review and glad to hear we lived up to the Radisson standard. Thanks for the great feedback on our staff, they are a great assert to the business. I hope we see you back soon.

regards,
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Additional Information about Park Inn by Radisson Peterborough

  • Park Inn Peterborough
  • Peterborough Park Inn
Address: Telephone House | Wentworth St, Peterborough PE1 1BA, England
Price range (per night):* INR4,681 - 11,313

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