This place was recommended to us however when we arrived we were offended by the remarks made by the gentleman at reception. We left the part of the 'passport details' blank on the registration card and the gentleman still asked if we had our passport. He said it was a legal requirement which we are aware of if you have travelled from abroad. My husband said he has his driving license whereas I had caught on that because my husband was wearing a Turban he thought we were foreigners. Then I told him we had come from Harrogate and booked online.....so instead of apologising for his remarks he went on to say 'Oh Harrogate! well you can imagne how many people we get considering how near we are to Heathrow airport.' I was so miffed with his explanation that I was speechless.
Surely, you would then think that if your business is dominated by Heathrow airport you have been trained not to discriminate and ask the question in a way not to offend the guest !!This is a clear discrimination on the Turban because my brother in law who doesn't wear a Turban was not asked or treated the same way we were.
I'm not sure whether the failure lies with the management or this particular individual but whoever it lies with, it needs immediate attention. This is an insult and it doesn't matter how lovely and comfortable the Hotel was we will always remember how we were greeted on arrival.

We had a one night stay in this hotel 2 weeks ago. It was a very nice room, though a tad small to walk about in. The bathroom looked newly fitted and was spotless. The room was decorated lovely and had a comfortable bed. The breakfast was varied an served at the table, except for the continental breakfast which you helpe yourself to. We would stay there again with no complaints.

This had seen mixed reviews and must admit location (just off main West Rd) was contentious but proved an eye-opener.Lovely setting almost semi-rural.i was in the main out-building which looked very impressive.However,it was the smallest room I have ever stayed in and the walls were wafer thin..every noise conveyed!Entrance through the french windows was novel!Room very clean,new, and well finished but so,so small.
Check in was excellent -welcoming and friendly.The bar and restaurant very period and characterful.
Would i stay here again...maybe but not in the same part of the hotel!!

We made a group booking for some rooms and a small function. Very impressed with the hotel itself and the staff who made us feel very welcome. We were in the new section and had a director's room - as we needed the beds with young children. Extremely spacious and fantastic bathroom! Waitress service hot breakfast is very nice. Good value for money.