Stayed at the laurels B & B as i was attending a family wedding in Hotel Kilkenny (accross the road). The lady of the house was so unaccommodating when i rang her to say i would be be sending my friend over to check me in, as i was part of the wedding party and it was almost dinner time i didnt have time to bring my bags over. Anyway she was having none of this, she was so rude and abrupt. When i eventually got to the B & B, there was nobody there to answer the door, i was left waiting outside for 20 mins in a bridesmaid dress, no apology when she arrived back. I arrived back at the B & B at 3.30am and was met by the lady of the house who said to me "what time of the day do you call this arriving back to somebody's house", the next morning there was no breakfast as i was about two minutes late down for it and then to top it all off the charged me for twin occupancy, even though when i booked was told i would only have to pay single occupancy.
All in all the rudeness and the attitude of the owner of this B & B is unacceptable and would not recommend anybody to stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 September 2011
We do not usally respond to reviews on Tripadvisor, however we feel strongly about the comments in this review to respond. We are always delighted to receive comments from our customers, complimentary or otherwise, as it is only by our guests letting us know their views, that we may maintain our high standards.
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We can understand the inconvenience of leaving a wedding to check in with us, it is our policy to ask guests to check in personally, in the interest of safety and security to all other guests.
There are a number of untrue comments in your review. We would like to disagee with the comments you wrote about being left waiting at our front door for 20 minutes, after your phone call I was awaiting your check in and answered the door immediately. We have never in the 12 years of owning this guest house questioned the time any of our guests return. It is a purpose built guest house and you are not entering our private quarters. Guests have their own key to both the front door and their room to come and go as they please. You did not attend breakfast at all the next morning, in fact you were left to sleep in until 12.30 as a courtesy as we knew you were a bridesmaid at the wedding and probably had a late night.
We feel if the comments were founded, they would have been brought to our attention at check out, as was the comment about being charged for the double room, which was explained and rectified at check out. If you would like to go through this again, please feel free to contact us personally.
Yours In Service,
Brain and Betty McHenry
This response is the subjective opinion of the management representative and not of TripAdvisor LLC