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Kilkenny Ormonde Hotel – reviews, photos

4.0 of 5
Ormonde Street, Kilkenny, Ireland
Hotel amenities
Kilkenny Ormonde Hotel
Kilkenny Ormonde Hotel
Kilkenny Ormonde Hotel
Kilkenny Ormonde Hotel
Kilkenny Ormonde Hotel
Kilkenny Ormonde Hotel
Ranked #5 of 22 hotels in Kilkenny
4.0 of 5 stars 426 Reviews
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426 reviews from our community

What travellers say about this hotel
  • Very good(21)
  • Car park(18)
  • Great location(16)
  • Friendly and helpful(7)
  • Single bed(5)
  • Spa treatments(5)
  • Reception staff(4)
  • Kid Club(4)
  • Swimming pool(4)
  • Lobby area(4)
Traveller rating
    210
    101
    55
    39
    21
Only show reviews for Family (109) | Couples (149) | Business (31)
Date Rating
cork
1 review
“Not a 4 Star Hotel”
3 of 5 stars Reviewed 13 February 2012

The hotel is in a great location and that's the only good thing about it. The room where we stayed was OK. but the bathroom was very tried looking and needs plenty of TLC. The staff was friendly enough and helpful specially Mags who served our breakfast. But the girl who was in charge of front desk wasn't friendly or polite. We had our dinner in the hotel the food wasn't nice at all and the menu was very limited.. 10 Euro supplement for sirloin steak was a rip of . Breakfast buffet was very poor you would expect better Quality food in a 4 star hotel. Would I Stay here again ? No ..

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask ramtheman about Kilkenny Ormonde Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this review
20 February 2012
Dear ramtheman,

I acknowledge your recent stay at the Kilkenny Ormonde Hotel and thank you for taking the time and trouble to give us your feedback on Tripadvisor. I am always delighted to receive comments from our customers, complimentary or otherwise, as it is only by our guests letting us know their views, that we can maintain our high standards.

It is very important to me that all of our guests have a good experience throughout the entire hotel and I cannot offer any excuses to you if we failed, in any way, at what I believe we do best. The least you should expect from a hotel such as ours is to be treated in a friendly and professional manner at all times and I am sorry that this was not the case. May I take this opportunity to apologise for any upset or inconvenience we may have caused you and I assure you that it is certainly not the norm here. I have spoken in length, just this morning, with my team on Reception and although, it may be of little comfort to you now, I am certain that no future guest will have to experience such a poor standard of service.

I'm sory that you feel you would not return, however, if you change your mind I would be more than happy to deal with you personally and show you every courtesy.

Assuring you of my personal service at all times,

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
“Brilliant!”
5 of 5 stars Reviewed 13 February 2012

Have just returned after another fabulous stay in the Kilkenny Ormonde. We had our wedding there last October and one of our friends gave us a voucher for the hotel for 2 nights B&B and one evening meal,which we decided to use for Valentines Weekend. All the staff were extremely friendly and helpful and we were really looked after. We availed of the leisure centre facilities and spa for the first time which added to the enjoyment of the weekend. The food was superb and our room (410) was fantastic!
The hotels location is another bonus- everything just a short walk away.
We've already planned our next trip back next month.
Highly Recommended.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Elaine M about Kilkenny Ormonde Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this review
20 February 2012
Dear Elaine M,

Thank you for taking the time to post your review of the Ormonde on Tripadvisor. I'm delighted that you were happy with your most recent stay and that your wedding reception was a success.

We look forwrad to welcoming you back soon.

Your in Service

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
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Dublin, Ireland
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Great City Centre Location”
4 of 5 stars Reviewed 12 February 2012

This is a great location from which to explore Kilkenny. It is a stones throw from the Castle and the Kilkenny Design Centre both of which are worth a visit. You can really park your car and forget about it till you're leaving.
The staff were amazingly helpful with information about restaurants within walking distance.
I had a problem with the hairdryer - it went bang in my hand- on our second day and after our complaint we had a note of apology from the duty manager with a bottle of wine. Good touch!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask assunta_delany about Kilkenny Ormonde Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this review
20 February 2012
Dear assunta_delany,

It was great to read that you had such a good time in the Ormonde Hotel and that the issue with the hairdryer was handled to your satisfaction.

Your in Service

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navan, Ireland
1 review
“Fab Hotel”
5 of 5 stars Reviewed 11 February 2012

I cannot recommend the hotel highly enough. Lovely, caring staff, always trying to facilitate the guest where possible.

From the receptionists to the staff in the breakfast room in the morning all were extremely caring and wanted to do their best to make my stay a good one.

The hotel is beautiful and very clean and maintained to a high standard. The location right in the heart of Kilkenny city is ideal for any visitor and I would suggest you make this the place to stay when visiting Kilkenny.

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Susanne P about Kilkenny Ormonde Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this review
20 February 2012
Dear Susanne P,

Thank you for your great review and we're delighted that you had such a good time in the Ormonde Hotel recently.

We look forward to seeing you again soon.

Your in Service

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin
2 reviews
Reviews in 2 cities Reviews in 2 cities
“kilkenny ormonde hotel”
5 of 5 stars Reviewed 9 February 2012

I stayed here for two nights with my wife and some visitors from the USA.The two nights B&B with one evening meal was an excellent deal.We made use of the fantastic leisure centre facilities while we were there.The room was very comfortable.i would definitely stay there again.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask paddysday about Kilkenny Ormonde Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this review
20 February 2012
Dear paddysday,

I'm glad that you and your American friends had an enjoyable stay and that you would return.

Your in Service

Colin Ahern
General Manager
Kilkenny Ormonde Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Kilkenny Ormonde Hotel

  • Kilkenny Ormonde
Address: Ormonde Street, Kilkenny, Ireland
Price range (per night):* INR5,657 - 13,330

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