Nice accomodation but service was poor. We arrived 30 minutes late after checkin time due to GPS issues (they only allow 2 hour slot for checkin) to be welcomed with a note on the office door saying go to cottage x. No further instructions, nothing. This is also a residential area and its not clear which are the holiday home rentals. This was extremely frustrating as the lights inside the office/house were on so we could see management were home!! It was dark, little street lighting so we had to run around the neighbourhood in the cold checking each house number (couldn't see these from the road due to street lighting and numbers being so small on each house.) We finally locate the unlocked cottage and it was freezing, they hadn't even turned on a little bit of heating to take the edge off the chilly late December air. Our cottage was a very open plan split level cottage so it really took hours to heat up, we were sitting in the lounge in our coats!! Not a very nice start to our stay.
Also, don't other with the internet, you can't get a signal. We complained and thought we got our money back, but we had to go back to the office as they hadn't processed the refund. This all had to be done in the 2 hour check in slot available each day! Management were quite rude & told us off for turning up late which was a bit harsh as we got lost and it was only 30minutes.
There are no instructions in the house about having to adjust the hot water, so we (5 adults) woke up to no hot water. It would have been nice to have been told that we needed to adjust the settings upon arrival. Also, the water tank is not big enough to accomodate 5 showers in the morning, so we had to sort out timings - not ideal.
This being said, we otherwise had no complaints about the accomodation - it was clean, tidy, and had a very homely feel (once it eventually warmed up!!).
