Hi.

I have stayed in this hotel twice. The first being a couple of months ago, and the second was December 2011

The first time we stayed we had room 110 I think it was. At the end of a hall on the second floor. We could not have been happier. We paid €50 for a double room and were thrilled with the room we received It was so modern, and beautiful, and really made our stay that much better!! No complaints, the staff were so friendly! We didn't eat in the hotel so I cannot comment on the food.

The second time we stayed, we were really excited about the lovely room we would get. And we could not have been more wrong. We were given room 107 on the bottom floor and were very disappointed. It was nothing compared to the previous room. It was small, it looked like it was the only room available so shoved us in there. The bed linen was that typical bed linen that lots of hotels use that is not at all comfortable. The room was just horrible over all. The bathroom was very clean but I expected it to be nicer, the curtains were horrible and my boyfriend was actually feeling quite claustrophobic in the room it was that bad.

But we're too nice to complain.

The hotel has different standards of rooms, and I would advise you ring and ask what type of room your getting.

Overall it is a really great hotel, and if you get the right room, you will really enjoy yourself. I would certainly stay here again without question, but I would ask for the nice room!

my wife and i stayed in the hotel on Sat night 19th nov.really enjoyed our stay room and food excellent.pity no wi-fi in the bedroom friendly staff.On leaving on the Sun morning i tried to book 3 rooms for w end 3rd Dec through an agency and was told to phone back on Mon I made all necessary arrangements with the agency and hotel on the mon.The receptionest promised to ring me to arrange same but never heard from her pity as this left me disappointed having really enjoyed our stay

I booked this hotel based on the mostly good reviews and was looking forward to a lovely weekend in Killarney. We booked a Dinner, B&B package at 100.00 per person. We checked in at 6pm after a long drive. I was absolutely shocked at the standard of the room we had been allocated, it was a throwback to the 70's...a tiny room with a barely double bed, faded patterned bed bed linen, lino in the tiny, cramped shower room, horrible curtains on a small window overlooking a dirty flat roof. There was no room available to move us to.
So, we went to dinner, empty dining room at 8pm, freezing cold. I asked for the AC to be turned on....the "waitress" said " Noone else complained" but agreed to turn up the heat. By the main course there was no change in temp. It turned out there was no AC so they pulled in a plug in radiator.....huffily and sourly. Awful, awful. Dinner for my partner was pre packed, boil in the bag portions of beef. He objected ( and he NEVER complains, his policy is don't go back!)...so they brought " lamb". Same thing. I could go on and on, I was so upset at the standard I went to the Reception desk and voiced my disappointment to a patronising, unhelpful "manager" standing in front of a huge Trip Advisor 4 * recommended sign! She said "everyone was complaining about the cold"!!!!!!
There must be a parallel universe thing going on, seems like they have two standards of accommodation and the good reviews can only be based on these based on my experience.
Never, never again. My advise is, if you are booking, or have booked, call and ask what type of room they are allocating you in advance of arrival. Don,t eat in the dining room and wrap up warmly!
I

Good little hotel with friendly staff and really good pub food. Would definitely stay there again.