Booked into this hotel for a weekend in Galway City. The hotel is very far from Eyre's Square, the main pub area costing us €12-€15 each way. The weather was awful during our stay, heavy rain all weekend so we spent most of our money on taxi's! (4 trips a day starts to add up!) I would not advise using this hotel if you are looking for a boozy weekend in the city.
Had trouble with this hotel before even heading down here, very poor communication between staff and was very poor customer service. Only person trained seems to be Ailis although staff seemed to be short during our stay as she seemed to be helping all over the hotel. She is an good worker that is wasted in a hotel like this.
Very bad layout of a hotel, had trouble getting back in at 1am in the morning, two people with no credit standing at the front door that was locked with a phone number on it, eventually found the side door was open which was very worrying as it lead straight up to our bedrooms, had me concerned about security of the place.
Getting from bar to bedrooms was a nightmare, had two options, one: walk through a very packed room of young people all glamed up at a 21st - and us in our casuals! i think not, or leave out the front door of the bar(as the smoking area gate was locked) and get soaked to the skin running in the rain round to the not very security concious side door!
Bad odour in corriders, stains on carpets....cringe worthy.
Overall a bad experience, while it is cheap its cheap for a reason.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC