Booked a private room at this hostel for Sat night for myself and my two friends. When we arrived we were put into an 8 bed mixed dorm which was not what I had booked. When I complained to the girl working there she said there was nothing she could do. She didn't even offer to look for alternative accomodation when it was them that messed up the booking!We also had paid an extra €10 to her on check in for a late check out. She couldn't even refund us this and told us we would have to come back the next day! She was completely unhelpful and bordering on rude! Ended up staying in the Clarion hotel just outside Galway city cost us an extra €30 but the staff were so helpful and friendly it was worth it. Will definitely not be recommending Barnacles to anyone I know. I'd say something if I paid a very low price I wouldn't expect much but not for the price we paid.
