Where do I start, this hostel is the worst place I have ever satyed. It was not up to standards, the place was damp had a musky smell and was not in very good condition. I stayed there with a group of 21 people and during our 2 day stay hthere we were treated badly, disrespected and were not given what we were promised. On our arrival, the hostel didnt look great, the manager basically gave us warnings in a horrible tone the minute we were in the place, didnt even welcome us, We al went out that night and when we came back to the hostel and were going to bed, the night manager on numerous occasions came into our rooms and shone a torch in everybodys faces, apparently he was counting to see how many people were in even though we gave him our names when we arrived, he did this numberous times throughtout the night that I had to tell him if he would come in again i would make a complaint, he came in until 5 o clock in the morning, treating us like children and even at one point he locked us into our room lik we were animals. When we came back on the 1st night there was an odur of drugs throughout the hostel and the night manager didnt look if he was "all there".
The next morning everybody was cranky from being kept up the night before, we were promised breakfast as it was included in the price we paid and I personally wouldnt feed it to a dog, the plates, cups, knifes were all dirty. I made a compaint to the manager and our coordinator of the weekend and after we returned from a day of workshops the night manager was very apologetic and because of all the screw ups from the night before he promised us the common area all night provided we are quiet, we took him up on his offer and when we were having pre drinks, people who were not even staying in the hostel were offering us drugs and the manager didnt seem shocked. these men were also shouting profanities at our group which was completly rude, after we complained the hostel were reluctant to throw them out or do anything about it. After we gotr home from the nightclub and after they promised us the common room we were suddenly not allowed to use it was the manager of the hostel was asleep while she was supposed to be working. I made numberous complaints to the manager and night manager which between the two of them didnt know what they were talking about and said that it was miscommunictaions. Myself and another delegate leader spent nearly an hour arguing with them and they would do nothing and the manager thought it was all fun and games and started laughing into my face. Later that night i found out that the hostel was overbooked and the manager was telling people to go and sleep whereever there was a bed free leaving some of our party with no bed to sleep on.
We were also only aclocated one key per rom and with 6 to 8 people in a rrom some of which didnt know each other this proved very difficult. also after locking up our rooms while we were away we came back to them wide open and stuff was missing such as a camera, phones and drink, again the hostel did nothing about it.
This hostel was a disgusting place and I will nor will anyone in our party be staying here again. One of our party rang me recently and said that he got shingles from the hostel. I have never felt so unsafe or uncomfortable as I did when I stayed here. The hostel manager was so rude I might aswell talked to the wall and as for the night manager, a people skills course wouldnt go astray.
At all cost do NOT stay in this hostel.

This is an absolutely shocking hostel. While the property is old and could do with refurbishment, it is the treatment of our group by staff that made it unbearable.

The night manager seemed fine initially while the organisers of the trip were there but after that it went rapidly downhill. For a start, people had to sleep on mattresses on the floor because rooms were double booked.

We were given one key for the room, even though there was eight of us sleeping there who didn't all know each other and never told the code to open the front door. We were told to ask at reception if the keyholder was out and the keys were practically thrown at us. Two of us arrived back first on the Friday night and asked to be let into the room. The door was wide open despite us definitely having closed it behind us. Our room was opened and left open for anyone to wander in and looking through our things.

Later that night when everyone was sleeping, the night manager continually came into our rooms without knocking and shined his torch in everyone's face while counting to see how many were there. In addition, he brought people in and told them to sleep in whatever bed was free since someone had taken theirs, so members of our group came back to find their beds taken.

The next night people were continually being threatened with being kicked out for noise, even though they were only chatting in their rooms. Drinks from the fridge, phones and a camera were all stolen. Members of out group were very casually offered drugs by other supposed guests over the kitchen table. All of our group had been in the common area before we went out that night and staff complained that it had been left in a state. I personally cleaned up before we left which just goes to show what horrible liars they are.

The treatment received by our group at this hostel was in actuality harassment. I have never seen paying guests and their privacy so grievously disrespected. People admitted that they didn't feel safe being in the hostel on their own. I myself shared a bed for the duration of our stay as there was just no sense of security.

Avoid this hostel entirely. The arrogant, rude and ignorant staff treated us so, so badly. Our group, nor anyone we know, will never stay here again.

Their was a big group of us there for the weekend (20 plus) and we were treated really badly they didnt keep their word they put random people in our rooms and went in without our permission. some of us were forced to sleep on matresses on the floor. our property was stolen as the people running it left the keys in the door when we were all out and they were rude about our queries when we tried to talk to them about it. the night manager came in when we were all sleeping and began shining a torch in all our faces and repeatedly turned the lights on in the rooms when we were sleeping at 5 in the morning. one other guest who was older kept trying to sell us drugs and he was also using derogitory terms towards us as a large number of us were gay/bi ect and when we told the management they done nothing about it. galway is a great city but this one experience that was not expected. avoid this place like the plague

I stayed in this hostel for a weekend with 42 other people while we were attending a confrence in NUIG. The staff were so rude and disrespectfull. ( esspecaialy julie the owner) the night manager let people who wernt part of our group in to our rooms, where we had a number of items stolen. The service we recived from this hostel was totaly unacceptable and we have lodged an official complaint with the tourist board.