Unfortunately I booked thid B&B before I read the reviews. What a mistake!! The service initially was quite friendly and although the room itself was shabby with stained carpet and walls it was reasonably clean. However there did not seem to be any heat on and the room was a little cool. My big problem arose when I returned to the B&B after a night out. My key did not work in the outside door. I rang the doorbell and waited for a few moments but there was no response. I noticed a sign on the door advising guests to ring a telephone number if they did not get a response so I rang the number. The person who answered the phone told me that I was obviously at the wrong house. When I told her that I was at the correct house she told me that there was no reason why the key should't work and that there wasn't anybody there to let me in. I explained that I tried in a number of times but to no avail. She then told me to take a key out of the flowerpot beside the door. When I asked her which one (there were three!) she accused me of shouting at her. I looked in all 3 flowerpots but no key! She said that she would have to send someone over but it would take 15-20 minutes. After 30 minutes of standing in sub zero temperatures nobody had yet arrived.In those 30 minutes I was approached by a drunk asking me to go to a party with him, groups walking home from pubs and nightclubs shouting comments/jokes at me. I called the number again and was told (yet again!) that there was no reason why the key shouldn't work and that someone was on the way but she couldn't say when he would get here. Almost 15 minutes later a man arrived, put my key in the door and of course it didn't work and he had to use his own key to let us in. When I eventually got to my room the heating had obviously not been switched on for the night and I could not get to sleep as I was so cold having stood outside the house for almost an hour in freezing conditions and almost equally freezing conditions in the room. When I checked out in the morning I was not even offered an apology. In fact the person on reception took my key to the door to once again confirm that it didn't work. She simply shrugged and said that somebody must have switced it. I accept that things can go wrong but it was the manner in which this problem was dealt with that was disgraceful. I was more or less told that it was my fault that the key didn't work. For any business owner to leave a woman standing on her own for almost an hour late at night putting her safety at risk due to their own incompetence is not acceptable. The management of this B&B need to take a serious look at their customer service policy because at the moment it has absolutely nothing going for it. I cannot advise travellers strongly enough not to stay at this pathetic excuse for a B&B.
