NO HOT WATER ? WE STILL LOVE ROCHESTOWN LODGE !! my mother and I were due to stay at the Rochestown 20th-23rd December as we were over from England for a funeral. However, Rachel on reception rang me on the 19th to let me know that we would have to cancel our booking as the hotel didn’t have any hot water. She then recommended that we stay at another hotel in Killiney, but within an hour on the 20th we wanted to check out of the other hotel as we were feeling “home sick” for the Rochestown. My mother in particular found it difficult to negotiate the two flights of stairs to get into this hotel and inside the hotel itself. Their disabled access was also hidden away and we did find the door locked and the bell not working on one occasion.
But the Rochestown came to the rescue. On Wed 21st after a beautiful funeral lunch at the Rochestown, I begged Rachel and Anna to check us back in. “But we don’t have hot water” they said. “I don’t care” I said. I can’t begin to say how much we appreciate and love this place. The staff are so friendly and can’t do enough for you and the access in to and around the hotel is perfect. Not only does my mother have reduced mobility, my brother is a wheelchair user. We also held my uncle’s 90th birthday party here in December 2010. Again the staff and food was impeccable. Sadly it was his funeral that we were over for this time round.
Rachel and Anna both said the other hotel was a 5 star hotel but that doesn’t matter to me. It’s the welcome you get that counts. If anything the Rochestown should be a 5 star hotel I believe a lot of guests were reluctant to switch hotels and made do without the hot water “we’ll boil the kettle and that will be grand” What a testament! I would thoroughly recommend the Rochestown to anyone, especially for wheelchair users. Great stuff. Keep up the brilliant work!
PS: if you want a comfy chair to sit on in your room the staff will lend you a couple of chairs from the bar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC