First of all, people have to remember that this is a budget hostel. When I booked it was the cheapest one available on the hostel website I used, so after checking on here and finding such negative reviews I was expecting something terrible. I was wrong!
Firstly, the hostel has a really good location. If you're travelling to watch sport at Croke Park the location is ideal, as it's only a short walk away. The bus station is just around the corner, and it's less than 5 minutes' walk from O'Connell Street. There's a supermarket around the corner which isn't bad, and larger discount supermarket about 10 minutes' walk away.
Communal areas were generally clean and tidy, I've seen reviews moaning of 'student types' but I've never seen a student stay in a 4* hotel anyway, so why the fuss? Plenty of room, the kitchen is slightly small and can be busy at mealtimes.
We stayed in one of the larger 20-bed dorms, which were clean and tidy, however the air-con can be a bit temperamental at times, nothing that couldn't be sorted by mentioning to the reception staff though. I would recommend getting a duvet when you arrive for €2.50 rather than just a blanket, you'll certainly notice the difference!
Shower rooms were the main real let-down to the place not all were in working order, and it was a bit of a pain not having anywhere to hang your towel. Some men's toilets didn't have seats, but they were always cleaned every morning.
The staff are absolutely brilliant. The shaven-headed guy who checked us in was a mine of information about Dublin, even giving us tips on where to go that wasn't a massive tourist trap (we were looking for a night out), but all the other staff were always friendly and willing to help with even the smallest detail.
All in all, the place isn't a hotel, and it has it's faults (like most hostels) but the fact that the staff are willing to do anything to help is a real bonus! Don't turn your nose up to it because of others!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC