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Mercer Hotel – reviews, photos

3.0 of 5
Lower Mercer Street, Dublin 2, Ireland
Hotel amenities
Mercer Hotel
Mercer Hotel
Mercer Hotel
Mercer Hotel
Mercer Hotel
Mercer Hotel
Ranked #112 of 178 hotels in Dublin
3.5 of 5 stars 139 Reviews
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139 reviews from our community

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Traveller rating
    24
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Date Rating
New York City, New York
1 review
4 helpful votes 4 helpful votes
“BEWARE - Hotel closed without notification!”
1 of 5 stars Reviewed 26 January 2011
4
people found this review helpful

I had booked a 3-night stay at the Mercer hotel back on Nov. 25th. The offer on the hotel's website was: pay for three nights accommodation, up front, and the price would be reduced. Since I was traveling on a budget, I jumped at the offer. I emailed the hotel before I left the states, on Dec 22nd, and got an email saying that they were closed for Christmas and would reopen on Dec. 30th. I saw this as no problem, as we were not booked at the hotel until that date.

The problem began, though, on the afternoon of Dec. 30th. I began calling the hotel at 4pm, and the hotel's voicemail said that reception was busy and to leave a message. Since they would just be opening, I did not find this odd and left a message. I continued calling the hotel and got the same message for the next four hours. At this point, I started to worry.

We arrived at the Mercer Court, student housing run by the same group that owns Mercer Hotel, and the night guard informed us that the hotel was closed but that he could let us stay in one of the dorm rooms. We continued calling all the numbers we could find, including The Mercer Group Accommodations. Nothing. Since we didn't arrive at the dorm until 9pm, I figured we would find no other room and took the young man's gracious offer.

The next morning, we walked by the hotel again hoping it would finally be open. At this point we found a formal letter stating the hotel was sorry but they would not reopen again and they had transferred our reservation to the Grafton Capitol hotel. This was the only information I had received about the state of affairs, even after numerous phone calls and emails to the hotel and their managing agent.

The Grafton Capitol hotel was place I read about here, and because of their boisterous nightclub downstairs, I specifically did not book this hotel for our vacation. What could I do, no one returned my calls, or emails.

After coming back to the states, I wrote to them repeatedly about getting a refund for a trip that I did not pay for or was advertised to us. As of yesterday, the financial agent for the hotel stated it was still closed and that it would be best to go to our credit card company for a refund, which I have done.

  • Stayed December 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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Ask MsD0n about Mercer Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athy, Ireland
Top Contributor
78 reviews 78 reviews
Reviews in 38 cities Reviews in 38 cities
33 helpful votes 33 helpful votes
“Fantastic Location”
5 of 5 stars Reviewed 12 January 2011

I have stayed in a lot of hotels around Dublin but I have to say this is by far the best quality, price & location. Located right next door to the Stephens Green shopping centre, parking is available in the college of surgeons at a reduced rate.

Rooms are spotless & spacious, beds are comfortable, staff are friendly & helpful. What more can you ask for?!!

  • Stayed January 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, FL
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Amazing Staff and Excellent Location”
5 of 5 stars Reviewed 15 December 2010

Ironically, I was at the Mercer Hotel twice in 2010 during highly unusual times – first in April when the Iceland volcano erupted, and in December when an abnormal amount of snow drenched Dublin. The attentiveness of the staff was unprecedented to ensure my stay was comfortable both times, and these phenomenal staff made what could have been horrendous situations, quite tolerable. Both visits were for business, but the location of this property is ideal for business as well as pleasure. It is within walking distance of pubs, restaurants, shopping, etc. (and garage parking for the car is essentially on property). The continental breakfast is adequate to start the day, but if one prefers a more substantial breakfast, restaurants are only a few steps away. The staff are absolutely amazing!! On extremely short notice, the GM of the hotel arranged for a conference room for our small group, and ensured we were accommodated adequately throughout our stay. Moreover, the front desk, housekeeping, and bar staff were amazingly helpful, friendly, and truly helpful in accommodating any requests. Two thumbs up to Mercer Hotel!

Stayed December 2010, travelled on business
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Ask Linda_and_Joe about Mercer Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roscommon, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Perfectly fine Hotel and excellent location”
4 of 5 stars Reviewed 26 November 2010

I stayed here for three nights midweek. An excellent price for a hotel so central to everything. I had room only rate so I can't comment on breakfast but being so near everything meant there was no shortage of places to grab a snack. Lovely girl, sarah I think, on reception. Parking is quite inexpensive considering you are in the city centre and is right beside the hotel in a multi storey car park. I was given a double room which, whilst not very stylish, was very comfortable and had enough tv channels for me a tv addict like me! The bathroom was fine although the first time I ran the shower, i had to leave it running for about 10 minutes to heat up! after that it was fine! I slept well but had earplugs with me (advisable in any hotel in Dublin city centre!!) It doesn't advertise itself as a five star hotel so don't expect it to be but it is fine as a base in the city.

  • Stayed November 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask isla_bee about Mercer Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwick, United Kingdom
Senior Contributor
38 reviews 38 reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“no hot breakfast!!! in Ireland!!!”
2 of 5 stars Reviewed 1 November 2010

great location, decent room, great bed, BUT all I will remember about this hotel is that it had a terrible continental breakfast with no options. I was/am genuinely stunned that an Irish hotel only provides a continental (& very poor) breakfast. The owners / manager should be ashamed!

  • Stayed October 2010, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Johnfcooper about Mercer Hotel
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Additional Information about Mercer Hotel

  • Mercer Hotel Dublin
Address: Lower Mercer Street, Dublin 2, Ireland
Price range (per night):* INR8,682 - 12,602

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