I have to say that I am really confused by the reviews for Ariel House - they are at absolute odds with my own recent experience of staying there. I stayed for two nights last weekend. My room was a twin bedded dark and dreary room in the basement of the adjoining building. On arrival, in the rain, and having stuggled up the steps with my cases, the girl behind reception stayed at her post and didn't help me with the door or my bags. When I reached my room, I was quite suprised to find that there was no face cloth or shower cap. I was going out that evening, and when I was leaving I asked if it would be possible to have a face cloth. The same girl at reception told me that she would check if 'we have any'!
I was quite suprised to find on both nights that when I returned to the hotel, after dark, an emergency exit door opposite my room was wide open on both occassions, with the wind and rain blowing in. But the worst was yet to come....
On Monday morning I awoke to find that there was no hot water in my bathroom. I rang reception and was told that it had broken down overnight in the area of the hotel that I was in. The receptionist told me that I would be very welcome to come up to reception and have a shower that was adjacent to reception. However, now running late for an important meeting - this didn't appeal. I was genuinely shocked that after a mediocre breakfast, upon checkout, there was no apology nor reduction in price for the fact that I was unable to shower in my room.
Overall, this was an extremely disappointing experience, and although I had gotten a special rate of €75 per night B and B, it is a pity. I am attending a course in Dublin on weekends for the next 3 years - I had hoped that Areil House would turn out to be my Dublin base. But it certainly won't be.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Dear LACAMPBELL
Thank you for writing a review of your recent stay at Ariel House. It is with great regret that I read your feedback and comments regarding your stay with us. I am in the process of looking into some of the issues raised in your review and would like to assure you that what you have experienced is not a true reflection of how we operate our business.
Regarding the unfortunate issue of our boiler malfunction, I did speak with you directly on the morning in question and offered an alternative room where you could have a hot shower. I understand that you declined due to time constraints at which stage I apologised sincerely for the inconvenience. I do note however that no adjustment was made to your account on departure for this inconvenience which was an oversight on our behalf.
I apologise that your experience of Ariel House did not live up to your expectations. I would value the opportunity to make amends and display the true hospitality that my team and I have to offer. To this end I would be grateful if you can contact me on 01-6685512 or by email at reservations@ariel-house.net
Yours Sincerely
Deirdre McDonald
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC