Staff were not at all helpful, had to ring down 3 times to tell them the room was freezing to which we were informed the heating was on and the radiators in our room must be broken when the reception staff finally came to check them, we were given the choice of 2 small fan heaters or could change rooms at 11 o clock at night so we chose the small fan heaters, when we woke the next morning we were boiling as the heating was now turned on. There was an awful smell coming from one of the bathrooms and also took 3 phone calls to even get a bottle of air freshener. We had 4 children with us and when we arrived we noticed the reception staff smirking at us which i do not think is very professional or acceptable as they had no cause to. Would not recommend this hotel.
- Holiday Inn Dublin
- Dublin Holiday Inn
