This is a difficult review to write as the hotel has good and not so good points. My husband and I stayed here for a weekend in February. We arrived early morning expecting to leave our cases and check in later but reception couldn't have been more helpful. Our room was ready and we were allowed to check in right away. The friendly receptionist gave us lots of information about the hotel and surrounding areas.The hotel is in a great location.
When we arrived at our room we were pleasantly surprised to see a four poster bed. Later in day however we realised that we had no heating in our room but once reception had been told they instantly sent an engineer and the problem was solved. Closer inspection of our room did reveal some magnificent cobwebs and the whole of the four poster was definitely in need of a good polish.The room was by no means filthy carpets were clean as was bedlinen just a little more attention needed. That said when we did go to bed one side of the divan was broken resulting in one of us sleeping in a big hole!
The same can be said about breakfast. when we arrived in the dining room all the waitress staff were chatting and totally ignored us for several minutes. We were unclear what to do so sat feeling a bit stupid. Having said that once we did get served they couldn't have been nicer and breakfast was hot and tasty. We just felt that someone welcoming us and explaining how things worked would have made our experience so much better.
Overall just needs a bit more attention to detail to make this a really good hotel which would mean excellent value!
- Castle Hotel Dublin
