First night in room where the shower was grubby, bulb in bedside lamp not working and the bed linen was totally crumpled (not sure if it hadn't been ironed or worse not changed), but it smelt ok!! Next morning towel rail in bathroom went on fire, we had to ring reception twice before anyone came up, then someone came up, pulled a wire and the whole thing exploded - luckily he wasn't electrocuted. We requested a change of room and were moved to one much better although the bedside lamp wasn't working here either. A few hours later I realised I had left a magnifying mirror in the first bedroom, my husband asked in reception for the key we had JUST handed in, went to the room and it was OCCUPIED so he came out quickly. We reported this to reception and asked about the mirror but the next day no one had heard of it!!! It is not the value of the mirror but I would have liked to know where it had gone. Finally we had to show many people we met in corridors how to find their room as it was like the Crystal maze. Breakfast was poor with spoons for scrambled egg and bacon in water containers swimming with bits of egg and beans - quite off putting. Only thing was the hotel is in good position but certainly will not stay there again. I think management should be more aware of Health and safety rules and although I rung about my mirror (point of principal) I haven't heard anything so it obviously disappeared into wrong hands.
Room Tip: Didn't know anyone could choose a room and really I have no tips.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 February 2012
Dear 758Lizzy758,
Thank you for taking the time to write your review.
I would like to apologise for the electrical difficulties you experienced. We have returned the towel rail to the the manufacturer and demanded an explanation on its failings.
I can assure you that your experience is not characteristic of that typically enjoyed by our guests.
Please contact me directly when visiting Dublin next and I can assure you of much more favourable experience.
Your feedback is greatly appreciated.
Regards,
Martin Cassidy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC