We booked into this hotel for 2 nights last weekend, as we were going to a concert at the O2 arena. We are in our late 20's and aren't that fussy, having travelled around the world.
However when we arrived at hotel, as we travelled by car, the car park charges 8 euros a day for parking, but you have to leave your keys with them as it's a tiny car park. didnt read this on hotel website. We were not happy doing so, as the man in car park could've been anybody at all as gates lie open.
We ended up being directed to the train station car park which is located at the very bottom of a long street opposite the hotel, which is pay and display, would not want to do this walk at night. Bring cases with wheels also, or you will do yourself an injury.
When we got booked in, we were given a room on the 3rd floor, one double bed and one single bed. The double bed covers where stained and the bed itself looked like it had big holes in the mattress. The side of the bath in bathroom was broken. The room itself was like a time warp back to the 80's and there was an over powering smell of stale smoke, and several cigarette burns in the carpet. I suffer from asthma and the stale smoke is not acceptable. We rang reception and they offered us an alternative room on the 3rd floor. This room was almost identical, only smelling of smoke less than the first. We also noticed plug in air fresheners in the corridor, so they obviously have alot of smoking residents.
As a last resort we asked about the posibility of any room upgrades. We were offered a suite at 50 euros a night on top of the initial room fee. We decided to take the suite. This was like a totally different hotel, very modern, and clean. The spring closure on the room door was hanging off and hitting the wall behind, the air con was stuck on hot, and couldnt be turned down, we just turned it off, and the plug hole in one of the bathroom sinks was broken. Apart from that I could not fault the room. The bed was ultra comfy, best hotel bed i've ever slept in.
Breakfast was fine, rice crispies, cornflakes, weetabix of museli. Toast brought to your table, selection of fruit and yoghurts, and irish cooked breakfast. Tea or coffee, water or orange juice. The only thing I would say was on our second morning a member staff pushed in infront of me to fill up the orange juice container, only to see he was diluting it with water. Could tell by the taste too.
The night of our concert the hotel had a return shuttle bus laid on for the concert, 7.50 euros a head. This was handy. However the room next door seemed to be having a party when we got back. Another thing is the hotel is built around a railway track and our suite was about 20 metres from the track. Luckily the glass walls seem to almost cut out the sound in full, but it's loud if you open the door.
The premier lounge on the 7th floor, has lots of seating and tables, a big flat screen tv a coffee, tea and hot chocolate machine, bottles of water and a selection of biscuits. Thats it.
Overall not impressed by the hotel, would not recommend it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC