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Jurys Inn Custom House – reviews, photos

3.0 of 5
Custom House Quay, Dublin 1, Ireland
Hotel amenities
Jurys Inn Custom House
Jurys Inn Custom House
Jurys Inn Custom House
Jurys Inn Custom House
Jurys Inn Custom House
Ranked #60 of 178 hotels in Dublin
4.0 of 5 stars 390 Reviews
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390 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(7)
  • Great location(7)
  • River Liffey(5)
  • Temple bar(5)
  • Bus station(4)
  • Very clean(4)
  • Nice hotel(3)
  • Reception staff(3)
  • Excellent value(3)
Traveller rating
    89
    172
    83
    30
    16
Only show reviews for Family (44) | Couples (112) | Business (66)
Date Rating
Tramore, Waterford, Ireland
1 review
“Dont stay here only if ur desperate!!!”
1 of 5 stars Reviewed 14 February 2012

I never had a stay in a hotel like this before stayed here on the 11/2/12.It was a nightmare staff were rude no manners queued for everything even breakfast which took 20 mins to get..... They ran out of clean cups and orange juice. The staff were very rude the rooms were all mixed up when we then got our rooms we were tormented for 4 hours wit them saying we didnt pay for our room then they used there master key and entered our rooms without our permisson and then checked us out of our room wit us non of the wiser as we were in the bar.. I would never stay there again and i would advise ye to stay away as well.... We were treated very badly.....

  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Location
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Ask Michelle C about Jurys Inn Custom House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“would only stay if there was not any where else to go”
2 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

stayed here while back as i attended a concert,booked 2 double rooms check in was 2pm.
first room was not ready till 3.30 pm and so we all carted are bags into d 1 room to get ready,left hotel at 6pm to attend concert that started at 7pm still no sign of 2nd room being ready. 22.40pm my phone started ringing in concert to which they left a voice mail stating the room was ready.was a joke,i went to reception to complain and said it was the ppl who was staying in room previously paid extra to stay few hours longer.
i got no refund or money off or anything.beds are hard as rocks but food was nice.only advantage is being near to o2 areana ...and if u go book non smoking major differences.ppl in smooking get small rooms and an old tv ,ppl in non smoking huge rooms and plasma flat screen

Room Tip: book non smoking
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  • Stayed April 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask emma l about Jurys Inn Custom House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meelick
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great location but a rip off...”
2 of 5 stars Reviewed 5 February 2012 via mobile

I stayed on a Saturday night for a concert at the nearby O2 venue. Really inflated room rate of €149 for one person, no breakfast, plus €14.40 for overnight parking in the adjacent car park. The hotel no longer offers parking.

Clean but basic room on 3rd floor corner of the building. The heating was barely warm when I checked in and my morning the room was very cold. The hot water was only luke warm at 12 noon so no shower.

The hotel bar is above average and the staff are friendly and helpful.

Overall, the rate and cold room & water left a very bad impression with me.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask adomixer about Jurys Inn Custom House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
york
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Will stay again”
4 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

I stayed here over the 28th/30th January.

Check in went fine and staff were very helpful and let us check in early, cos the room was ready.

The hotel bar was very good and prices were ok for a Dublin hotel.

Breakfast was very good, nice fresh selection of items (some reveiwers have said that the breakfast choice was basic. What were they expecting. beluga caviar? ) What is on offer is standard hotel fayre, and I was very happy with the choice and service, I should know Catering is what I do.

Room was large, very clean and basic, excellent price for what we got.

My only moans is the broadband, a hotel charging for broadband is unusual, most offer it free to guests.

The iron room cubby hole arrangement is a bit strange, best give each room an iron, or ask reception for a loan.

We will most certainly stay here again.....did I mention that the 747 airport bus stops outside the hotel every 15 mins? It does.

An all round winner

Room Tip: Ask for a river veiw room
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask francis v about Jurys Inn Custom House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava, Slovakia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Great value, location & breakfast”
5 of 5 stars Reviewed 1 February 2012

This hotel has everything you need if you are staying in Dublin for weekend or even business trip.
Just few minutes walking to Temple bar or shopping streets. Breakfast great & staff very helpful.
I would recommend this hotel even to families with small children, its not noisy unlike the other hotels in the centre for example.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Luba-juoppo about Jurys Inn Custom House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Jurys Inn Custom House

  • Jurys Hotel Custom
  • Jurys Inn Dublin
Address: Custom House Quay, Dublin 1, Ireland
Price range (per night):* INR4,817 - 10,978

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