Stayed here recently as a treat to celebrate with my (now) fiance. Upon arrival we were told that we had been given a complimentary room upgrade (which i think my fiance had something to do with!) to a deluxe suite, which was absolutely ENORMOUS!! Giant bed, lovely comfy sitting area with v large flatscreen, big marble bathroom and a separate kids room which we didnt need but was great to see the facilities offered (room had cot, steriliser, chest of drawers, baby changing station).
Loved the fact that we had a Nespresso machine in-room but no details on where to obtain coffee for it. We ordered drinks from roomservice, and had a cocktail in the bar before we headed out for dinner in the city. Both were expensive but what else do you expect from a 5* hotel of this caliber?!
Our room rate didnt include breakfast but we paid the extra and were so glad that we did, the best hotel breakfast we have ever had. Cooked freshly to order with a great selection at the continental buffet also.
All the staff we came across, including doorman, room service, bar staff and wait staff at breakfast were top notch really friendly and professional. Only downside were front office who i felt were a little abrupt but apart from that we really enjoyed our stay!! Our room was a little cold but it was so big i wasnt surprised! Amazing location right in the middle of Grafton St, walking distance to pretty much everything, but there is a taxi rank right outside the front door if you need it! Considering this central location it was lovely and quiet in the room. Couldnt recommend highly enough to couples, and families aswell!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 February 2012
Dear ally_max1,
Firstly congratultions to you and your fiance on your recent good news!
May I also thank you for having chosen The Westbury Hotel as your destination in Dublin and for having taken the time to review your experience. I am most happy that you enjoyed your stay in our wonderful property and that our facilities and services not only lived up to your expectations but exceeded them.
I am delighted to read that you found our in-room Nespresso coffee machine a plus and which I should point out is complimentary and restocked on request. This is just one of the numerous advantages with staying at The Westbury Hotel.
In your kind review you mentioned our professional and friendly staff who it must be said take pride in delivering excellent and friendly service to all our patrons.
I have also noted your comments regarding our Front Office staff coming accross as being a little abrupt as well as the fact that you found the suite to be a little cold and I wish to assure you that this is not the kind of service or product we at The Westbury Hotel strives to provide. I would certainly welcome your contacting me directly to discuss this matter and indeed any others, at a convenient moment.
It is only with much-valued customers such as yourself that we at The Westbury Hotel are successful in our persuit of excellence as a Leading Hotel of the World. Please allow me the opportunity to thank you once again for your custom and your most encouraging comments and I look forward to welcoming back to The Westbury Hotel soon.
Warm regards,
Joseph Downing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
