Just back from 2 nights in the Fitzwilliam.

Pros:
Great location;
Parking at a reasonable price;
Courteous and friendly staff;
The most comfortable bed ever.

Cons:
Cracked tile in the bathroom - not a good look for a 5 star hotel;
The most basic hospitality tray with out of date long life milk.

Is it too much to ask from a 5 star hotel for a decent cup of coffee? Thankfully really good coffee shop next door but I did feel somewhat cheated that I couldn't make myself a nice coffee in the comfort of my own room. Fitzwilliam, take a lesson from Swissotel, Berlin - Italian coffee makers in every room. Now that's 5*.

I found this hotel quite by chance some three years ago when my usual accommodation was full and received a very warm welcome. Over the intervening period I have stayed at the Fitzwilliam every couple of months or so and the service has maintained its same very high standard throughout. The Reception staff are always pleasant and welcoming, and above all efficient while the Concierge staff give unfailingly good advice when requested. The rooms are well equipped without being ostentatious and I love the toiletaries. And while it might sound strange I greatly appreciate the investment they have made in their curtains. When it comes to bed time I like a dark, quiet room and the hotel has not scrimped on the quality and above all thickness of the curtain materials. There could be a storm outside and I doubt whether I would hear it. I always wake relaxed and refreshed looking forward to a good breakfast....

Good location, nice staff, comfortable beds and a great breakfast

Stayed a night after visiting relatives for christmas and spent the day in the city. Central hotel close to the shopping district. Looks to offer good service and standards and does this well. Concierge was very friendly. Hotel is close enough to the main shopping areas wander back with any shopping and leave it and head back out. Breakfast was very good with variety. Room was clean and well appointed at this price point, satellite TV free wifi, very clean nice bathrooms, robes etc. On St Stephens green which is a lovely park square and there'as a tram stop outside the hotel. If you like to stay in a nice hotel but don't want to break the bank this is a good option and I would use again