Last year my husband and I took a 10 day tour around southern Ireland with another couple. I had reserved a "double room" as we are used to sleeping in that sized bed. We expected the bed to be small BUT WE NEVER EXPECTED THE ROOM TO BE SO SMALL!
The minute we arrived in the room we knew there would be a problem. We had two standard sized suitcases with no where to stow them. I had reserved the room 2 months in advance to ensure we could stay at this 4 star hotel with a great location. I immediately went back to the front desk and told them the issue. I asked if we could be upgraded to a larger room and we would pay the difference. They said they were sorry but they were sold out because of a popular concert that was in the area that evening. The people at the front desk gave me poor customer service. I'm a friendly person but they were "snooty". So I went back upstairs and tried to make the best of it. This proved to be impossible. There was so little space we could not walk around the room. The only place to stow the suitcases was in front of the door which was also in front of the bathroom door. Even the bottom of the line cruise cabin we stayed in years ago was roomier than this.
What would have been a beautiful culmination to our trip was actually a miserable experience whenever we were in our room at the Brooks.
- Brooks Hotel Dublin
