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Brooks Hotel – reviews, photos

4.0 of 5
59-63 Drury Street, Dublin, Ireland
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Brooks Hotel
Ranked #12 of 178 hotels in Dublin
4.5 of 5 stars 798 Reviews
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798 reviews from our community

What travellers say about this hotel
  • Temple bar(52)
  • Great location(34)
  • Very nice(25)
  • Trinity College(22)
  • Pillow menu(22)
  • Front desk staff(13)
  • Few blocks(9)
  • Irish breakfast(8)
  • St Stephen Green(8)
  • Car park(6)
Traveller rating
    485
    232
    52
    23
    6
Only show reviews for Family (79) | Couples (326) | Business (63)
Date Rating
Virginia
Top Contributor
66 reviews 66 reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
“Could hardly walk around the bed”
2 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

Last year my husband and I took a 10 day tour around southern Ireland with another couple. I had reserved a "double room" as we are used to sleeping in that sized bed. We expected the bed to be small BUT WE NEVER EXPECTED THE ROOM TO BE SO SMALL!
The minute we arrived in the room we knew there would be a problem. We had two standard sized suitcases with no where to stow them. I had reserved the room 2 months in advance to ensure we could stay at this 4 star hotel with a great location. I immediately went back to the front desk and told them the issue. I asked if we could be upgraded to a larger room and we would pay the difference. They said they were sorry but they were sold out because of a popular concert that was in the area that evening. The people at the front desk gave me poor customer service. I'm a friendly person but they were "snooty". So I went back upstairs and tried to make the best of it. This proved to be impossible. There was so little space we could not walk around the room. The only place to stow the suitcases was in front of the door which was also in front of the bathroom door. Even the bottom of the line cruise cabin we stayed in years ago was roomier than this.
What would have been a beautiful culmination to our trip was actually a miserable experience whenever we were in our room at the Brooks.

  • Stayed June 2011, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerB, General Manager at Brooks Hotel, responded to this review
19 April 2012
Dear Beachplum3

Thank you for taking the time to write your review on tripadvisor and apologies for the delayed response. I was very dissapointed to hear of your experience in particular that the staff appeared snooty as this is a very rare complaint as you will see from the majority of our reviews in relation to the team. Having investigated the matter it appears that you were allocated a small double room and for this I sincerely apologise. We have only 3 rooms of this type in the hotel and although they have a double bed they are generally used for single occupancy. I am sorry that a manager nor I did not learn of your disappointment while you were here as we should have been able to allocate the correct room for you at least on the second night. I would very much appreciate if you could send your email address to me so we can correspond directly. I do hope we can encourage you to return as I feel sure the high standards of accommodation we normally provide will be evident to you on that occasion. Also, myself and my team will take the opportunity to make sure your stay is every bit as enjoyable as you are entitled to expect and more in line with the experiences of the many satisfied guests we have catered for at Brooks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Racine, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Best location for walking the streets of Dublin.”
4 of 5 stars Reviewed 11 February 2012 via mobile
2
people found this review helpful

The Brooks Hotel was the perfect starting point for a day of walking the streets of Dublin. Close to Temple Bar, shopping, and anything you wish to do while in the city. Our standard room was clean, comfortable, but cramped. On a side street, no window views.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Ok”
3 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Yes the hotel is near the central scene. But it seemed to me a fairly bland hotel- could've been a mid range Hilton. My room was ok- a standard box that was not memorable though nothing was particularly wrong. Hard to find enough plugs for the usual electronics of business life. They did offer a pillow menu though I didnt explore the options. A tub/shower that was small is another modest compromise vs more comfortable hotels. The morning breakfast was reasonable. I guess it's just being prepared for a mid value place after reading all this praise and expecting more than I experienced...

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Huntington Beach, California
Senior Contributor
26 reviews 26 reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“First rate experience - highly recommend this hotel!”
5 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

We would absolutely stay at the Brooks Hotel again. The staff went over and beyond in helping us with touring ideas, restaurant reservations and transportation arrangements. Our room was clean and spacious. And you can't beat the location. Right in the heart of Dublin and walking distance from all the major city highlights. I LOVED this place. Fantastic. WAY better than the Trinity Capital Hotel, which we also stayed at, and did not have as positive of an experience. Stay at Brooks instead! It's worth it and reasonably priced.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tel Aviv, Israel
Senior Contributor
47 reviews 47 reviews
Reviews in 33 cities Reviews in 33 cities
67 helpful votes 67 helpful votes
“Great location, great staff, good price”
4 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

I stayed at the Brooks for three nights in January and despite the cold outdoors - everything was hot inside. First, the location. The Brooks is literally 5 minutes walk from most of central Dublin (Temple Bar, Trinity College, Grafton Street, Dublin Castle, some of the Quays, O'Connell Street and more). There are plenty of pubs and good restaurants really nearby. Doesn't get better than that. Next, the staff. I've stayed at plenty of hotels of all qualities and just HAVE to compliment the Brokks' staff: Conor at the door, Eduard (who i believe secretly lives behind the reception desk as he was always there) and Harriet at the reception and the people (sorry that I did not catch your names) at the Francesca restaurant at breakfast time and in the Jasmine bar later on. I stayed in room 505 that was designated a deluxe room and while the bed was comfortable and the room and bathroom were reasonably spacious, I have to say that I've seen better. Also - the ice machine did not work during my entire stay (I mentioned that things were hot inside, didn't i?). The gym was small but as I was the only guest using it, it was fine. Too bad that towels were not always available down there and once the water had also run out. There is also a sauna that I did not use. The rates were very reasonable for center city and I would stay at the Brooks again as well as recommend it to others.

Room Tip: No great views either way so just get a higher floor to keep away from street noise
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Brooks Hotel

  • Brooks Hotel Dublin
Address: 59-63 Drury Street, Dublin, Ireland
Price range (per night):* INR9,130 - 32,654

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