had a christmas function for the company i work for at the weekend and decided to book into the hotel as well. got a great bargain on the net for €69 a night with breakfast included. Arrived at the hotel nice and early NO PARKING! so god help anyone who arrived after us! as parking out on the road was a no no as the roads were SO narrow! first time having stayed here or even visited the hotel! so entered the hotel and was pleasantly surprised, greeted by really nice reception girls who chatted to us and wished us a pleasant night! went to the room which was hard to find, so god help us later on in the evening when being three sheets to the wind we could not find our room!
So arrived at the room and again it was easy on the eye what more do you wnat! a tv a bed (WOW) ! no bothers there!! in fact i wish my handbag was big enough to put the bed into it ! or the mattress!! the bathroom was adequate the tiles on the floor were coming away from the groating (is taht how you spell it) and what with having highheels on and the heels getting stuck well that should have been an omen for the night!
got dressed and proceed to go back downstairs for the festivities! arrived in the bar, and found a very good seat to wait for the rest of the party people! now as 8pm drew on the bar was getting busier and busier and there were only 2 staff on! one of the bartenders was getting very flustered and had a MASSIVE red head on him from what can only be stress! as i was sitting at my table a i noticed a girl who i didnt recognise as working for the company trying desparately to get served at the bar when this bar tender with the big red face/head told her actually shouted at her so loud that everyone just stared! he told her that therewere a load of other people before her and to wait her turn, now in my opinion this was way out of order. the poor girl was mortified, and her partner looked as if he could kill the bartender. she tried again to get served and from what it looked like she had bene waiting ages, when this other bartender arrived and said to her that he would be with her next, but then the other bartender came over and started at her again, fair play to the girl she told him she didnt want to be served by him and that the other bartender was looking after her! in my amazement and i have been at a few hotels for parties i have never come across a bartender what such a bad attitude, he shouted at her that he was going to write an email to her company and complain her and he kept jsut shouting at her! i dont even know if she got her drink in the end, I did go to reception later on and complain at this bartender but i dont know if anything was done or not other whether the girl in question complained either!
getting back to the hotel, the function room was done up really well, the serving staff exceptional and were on hand to top up wine or provide more turkey and ham, the tables were cleared away, the head manager that was there was also the manager i complained to and he was an eagle eye and directed his staff effortlessly! The food was really good too and was piping hot when being served
The only thing that is one of my pet peeves is the bathrooms at functions like this, but in this case there were from what i recall only 3 cubicles in the ladies in the function room and the bloody flush would not work! can only imagine what they were like towards the end of the night! thats when i decided to go back and forward to the loo in our room! whilst in the bathroom out by the main reception i overheard a conversation of people giving out about the bartender! and the way he was speaking to guests! YIKES!
so breakfast the following morning was really nice! again the waiting staff were really pleasant and helpful, the check out staff were very nice as well. overall i would go back here and i would recommend the hotel, its just a pity that when people arrive to work that they cant leave their problems at home and not inflict them on guests!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 January 2012
Dear Mrscullen the 3rd
Many thanks for your review on your recent stay in Best Western Montenotte Hotel. I appreciate your comments and I assure you a full investigation took place regarding the incident that you mentioned. I am glad you had a great night and I look forward to welcoming you back in the future.
Many thanks
Anne Bodley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC