Thank you for your review. We are disappointed that it expresses such negative views of our City Centre hotel which our family have operated with great care since 1963. Following your review, we have carefully examined each aspect of it and here is our reply.

Originally there were two twin rooms booked for four people but on your arrival we were informed that you changed your mind and wanted to share one bedroom between 4 people, one guest was cancelling and was not arriving until the next day.

We offered a bedroom with a double and single bed which you agreed. The maximum occupancy in this bedroom was for 3 people, but you asked us to facilate the fourth guest. Again, the two twin rooms were booked but you insisted on taking an alternative bedroom even though we told you it would be too small for four people and you insisted in cramming your fourth friend into it. In fact we kept the second bedroom just in case you changed you mind when you fourth friend arrived the next day.

The front desk staff member telephoned you immediately when you went into the room and on a couple of occasions on both days other staff members when they met you, asked if everything was to your satisfaction and every time we were answered that everything was perfect.

We do not ignore the maintenance and cleanliness of the hotel, hence we tried to service your bedroom.
The staff member who cleaned your bedroom informed us about the state of the room which was in a terrible condition, and there was also plenty of alcohol in the room, which is not acceptable. No staff members was informed that the Do Not Disturb sign for the door was missing and no staff member was informed not to enter or clean your bedroom. The situation repeated the next morning and again no staff member was informed that you did not want your room to be serviced.

The photo of the visible bait was taken in the mapped and monitored designated bait point area, which is mandatory by law I enclose the following:-.

Bord Bia and HACCP require Bait Record and Site Map
8.7.1. Bait record and site map must be available, maintained and up to date.
Bait records with locations must be maintained up to date and be made available
for inspection.

In relation to the breakfast, please be acknowledged that at the same time there were other customers and we did not receive any complaints about the quality of food. A staff member that was on duty informed us that on that morning your party came to the dining room wearing pyjamas and bare feet. This was very disrespectful toward the other guests and staff.

On check in you were informed of our house rule to submit your bedroom key at reception and not to remove it from the Hotel for security reason and you acknowledged this fact and agreed. A card with your room number was given to each of your colleagues on check in, which you were advised can be present at any time to obtain the bedroom key. There are notices to this matter in all bedroom folders and throughout the house.

On the morning of your departure the assistant Manager met one guest who left before the rest of your party. She asked if she enjoyed her stay and to which she replied yes with a smile and said thank you for everything and then she left.
About fifteen minutes later the remainder of your party checked out late with lots of shopping bags again they were asked the same question by the assistant Manager to which you all replied yes, and talked about all the great shopping that they had bought and the excellent weekend you all had.
The Assistant Manager was asked to call them a taxi for your party and you went outside to have a cigarette and wait for their taxi which arrived ten minutes later. You came back in to say goodbye to her and went on their journey.

For the entire weekend several members of staff including the Manager enquired about your stay as we do with all our guests and on no occasion was any complaint brought to any staff members attention.
So when we saw your review, we were amazed as to the complete opposite stance you took.