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Imperial Hotel – reviews, photos

4.0 of 5
South Mall, Cork, Ireland
Hotel amenities
Special offer
The Imperial Experience
Imperial Hotel
Ranked #9 of 23 hotels in Cork
4.0 of 5 stars 322 Reviews
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322 reviews from our community

What travellers say about this hotel
  • Very helpful(6)
  • Great location(5)
  • Car park(5)
  • Pembroke Restaurant(4)
  • Shopping area(3)
  • Next morning(3)
  • Staff were nice(3)
  • English market(3)
Traveller rating
    134
    90
    54
    29
    15
Only show reviews for Family (35) | Couples (136) | Business (44)
Date Rating
Waterford
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Lick of Paint”
4 of 5 stars Reviewed 15 January 2012
2
people found this review helpful

Just back from a weekend in Cork, where I stayed at the Imperial Hotel on South Mall. This wasn't my first stay here and as usual I wasn't disappointed. We arrived and were greeted in the usual friendly manner. Unfortunately though the hotel which aparantly is the oldest in Cork City is starting to show its age. There are a couple of telltale signs of the hotel just wearing out.

On our first night there we had to change rooms due to noise from the street below. The room we were in was on the third floor overlooking the land linking South Mall to Oliver Plunkett street, and between the shouting from the people using the fish hatch and the noise of traffic on South Mall and the lane it was impossible to sleep. I know its a city centre hotel and traffic is expected, but if I can get a restful nights sleep at an airport hotel I don't see why I can't at a city centre hotel. BUT we approached reception and were switched straight away with the minimum of fuss to a lovely room in the centre of the hotel.

Other little things are cracks in the bathroom fixtures and squeeky floors, and a broken shower door in the second room. Like I said a lick of paint and a bit of DIY and its perfect..

We ate in the restaurant the first night and couldn't fault the food in any way (if I had a gripe, its that the main course arrived to quickly after the starter was cleared, but that is the most minor of minor things) The breakfasts were delicious and fresh and there was a great choice.

Finally I'd like to point out the exceptional staff, we had the issue with noise on the first night and they couldn't have been nicer. But even when we were passing in and out, or just general enquiries they were lovely.

All in all I would defintely return to the Imperial time and time again. If I might recommend getting there around Christmas too, the lobby always looks fantastic with the tree and decorations.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImperialCork, General Manager at Imperial Hotel, responded to this review
28 January 2012
Dear Guest,

Thank you for your feedback. I apologise for our shortcomings in relation to your room experience and welcome your constuctive comments. Your positive feedback towards the Pembroke Seafood Bar & Grill and all personnel is much appreciated. We look forward to welcoming you back to the hotel.

regards

Joe Kennedy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
“totally disinterested”
1 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

If I travelled to cork again I would rather sleep on the street than stay in the Imperial. We were part of a group booking that stays there every year for the past number of years. I got the impression that the staff felt that they had a right to this booking and were not interested in helping me out in any way. I was told that that the 'group' had a special rate yet when I searched their website I found that the rate being charged was far cheaper than the special deal given to our group. (over 80 people). When I asked for this deal, the girl on reception (louise i think - but could be wrong) actually argued with me and was sarcastic to the last when I demanded the rate quoted on line.

I was to have a superior room, but ended up in a shoebox of a room where I had to put the ironing board on the bed to iron my clothes.

Breakfast was cold, lacking inspiration and overall very poor.

i would never book this hotel again.

  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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ImperialCork, General Manager at Imperial Hotel, responded to this review
28 January 2012
Dear Guest,

Again thank you for your feedback. We have communicated by email regarding this review and I very much so look forward to welcoming you all back next year.

regards

Joe Kennedy
General Manager
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New York City, New York
Top Contributor
59 reviews 59 reviews
Reviews in 14 cities Reviews in 14 cities
60 helpful votes 60 helpful votes
“The Concierge Team here are the Best in the Business”
5 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

Great city centre location on the South Mall.

The Concierge team here headed up by Tim,Christy and Duncan are the best,let them guide you to the best of everything

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ImperialCork, General Manager at Imperial Hotel, responded to this review
28 January 2012
Dear Guest,

Thank you for your feedback. The guys you mention certainly are a great asset to our team here at the hotel.

regards

Joe Kennedy
General Manager
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Dublin, Ireland
1 review
“Midweek Break”
5 of 5 stars Reviewed 5 January 2012

Enjoyed midweek break at this hotel. Great value with very comfortable room. Ideal location for events like Jazz and Film Festival. Lunch at Farm Centre was included in deal and it's not to be missed.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImperialCork, General Manager at Imperial Hotel, responded to this review
28 January 2012
Dear Guest,

Thank you for your feedback. We look forward to welcoming you back during the year.#

regards

Joe Kennedy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
laois ireland
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“olde world charm with wonderful location”
5 of 5 stars Reviewed 4 January 2012

this is our second time to stay at this wonderful hotel. Wonderful location, helpful and friendly staff. Parking expensive but well worth it for the hotels location in the centre of the city. Food really good, both breakfast and evening meals. Phillipino waitress (think name is Chemo) was so friendly and helpful and made us feel so relaxed. couple of small gripes, room smelt of smoke when we entered, toiletries sparse, just bring your own.bedrooms very warm but otherwise brilliant

Room Tip: we had room at front but that might be too noisey at weekend
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Imperial Hotel

  • Imperial Hotel With Escape Salon
  • Imperial Hotel Cork
Address: South Mall, Cork, Ireland
Price range (per night):* INR6,385 - 10,754

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