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Imperial Hotel – reviews, photos

4.0 of 5
South Mall, Cork, Ireland
Hotel amenities
Special offer
The Imperial Experience
Imperial Hotel
Ranked #9 of 23 hotels in Cork
4.0 of 5 stars 322 Reviews
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322 reviews from our community

What travellers say about this hotel
  • Very helpful(6)
  • Great location(5)
  • Car park(5)
  • Pembroke Restaurant(4)
  • Shopping area(3)
  • Next morning(3)
  • Staff were nice(3)
  • English market(3)
Traveller rating
    134
    90
    54
    29
    15
Only show reviews for Family (35) | Couples (136) | Business (44)
Date Rating
Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
“totally disinterested”
1 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

If I travelled to cork again I would rather sleep on the street than stay in the Imperial. We were part of a group booking that stays there every year for the past number of years. I got the impression that the staff felt that they had a right to this booking and were not interested in helping me out in any way. I was told that that the 'group' had a special rate yet when I searched their website I found that the rate being charged was far cheaper than the special deal given to our group. (over 80 people). When I asked for this deal, the girl on reception (louise i think - but could be wrong) actually argued with me and was sarcastic to the last when I demanded the rate quoted on line.

I was to have a superior room, but ended up in a shoebox of a room where I had to put the ironing board on the bed to iron my clothes.

Breakfast was cold, lacking inspiration and overall very poor.

i would never book this hotel again.

  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImperialCork, General Manager at Imperial Hotel, responded to this review
28 January 2012
Dear Guest,

Again thank you for your feedback. We have communicated by email regarding this review and I very much so look forward to welcoming you all back next year.

regards

Joe Kennedy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Top Contributor
59 reviews 59 reviews
Reviews in 14 cities Reviews in 14 cities
60 helpful votes 60 helpful votes
“The Concierge Team here are the Best in the Business”
5 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

Great city centre location on the South Mall.

The Concierge team here headed up by Tim,Christy and Duncan are the best,let them guide you to the best of everything

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NewYorkDiner D about Imperial Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImperialCork, General Manager at Imperial Hotel, responded to this review
28 January 2012
Dear Guest,

Thank you for your feedback. The guys you mention certainly are a great asset to our team here at the hotel.

regards

Joe Kennedy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
“Midweek Break”
5 of 5 stars Reviewed 5 January 2012

Enjoyed midweek break at this hotel. Great value with very comfortable room. Ideal location for events like Jazz and Film Festival. Lunch at Farm Centre was included in deal and it's not to be missed.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Robert N about Imperial Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ImperialCork, General Manager at Imperial Hotel, responded to this review
28 January 2012
Dear Guest,

Thank you for your feedback. We look forward to welcoming you back during the year.#

regards

Joe Kennedy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
laois ireland
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“olde world charm with wonderful location”
5 of 5 stars Reviewed 4 January 2012

this is our second time to stay at this wonderful hotel. Wonderful location, helpful and friendly staff. Parking expensive but well worth it for the hotels location in the centre of the city. Food really good, both breakfast and evening meals. Phillipino waitress (think name is Chemo) was so friendly and helpful and made us feel so relaxed. couple of small gripes, room smelt of smoke when we entered, toiletries sparse, just bring your own.bedrooms very warm but otherwise brilliant

Room Tip: we had room at front but that might be too noisey at weekend
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
Senior Contributor
22 reviews 22 reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
“Great Location”
3 of 5 stars Reviewed 30 December 2011

The hotel has a very grand lobby and beautiful drinking and dining areas. The rooms are clean and spacious though slightly less grand than the public areas would suggest.

Breakfast was very good with plenty of hot and cold choices and pastries, and the hotel is really well located close to main shopping streets and round the corner from Canty's bar.

There was a Christmas do going on downstairs in the hotel and this was very noisy. A few people I spoke to had called down to reception to complain but the noise went on very late. Might be wise to check if any functions are on before booking as the noise can be heard right throughout the hotel from function rooms.

I enjoyed my stay and would not let this put me off in future.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Imperial Hotel

  • Imperial Hotel With Escape Salon
  • Imperial Hotel Cork
Address: South Mall, Cork, Ireland
Price range (per night):* INR6,385 - 10,754

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