We booked in for a couple of nights after seeing the hotel online, let's just say the pictures certainly didn't match the reality! Staff were indeed nice and friendly but the hotel itself overall just looks old, outdated and in a generally poor condition overall. Our room firstly smelled extremely musty or else someone had been smoking in it. The ceiling had cracks in it which were noticeable, the bathroom was grubby and had a badly stained water tap. The tv aerial wasn't plugged in and when we did put in the tv picture was very poor. One of bedside lamps was missing a bulb and there was hairs and dirt in the bathroom. There was also mildew on the window net curtain! The beds were fine in general. At night I literally heard the person in the room next door using his/her toilet which was of course most unpleasant! our room was also overlooking the carpark and we had to put up with the sound of engines, doors opening and closing an people shuffling out late at night etc. At dinner the wine glasses were visibly marked and smudged as was my cutlery.
All in all the above took a lot of the enjoyment away from our stay at this hotel. We agreed we would not stay here again. Perhaps there are much nicer rooms in quiter areas but for me this hotel needs a LOT of improvements and renovation.
All in all a big letdown and the cons far outweigh the pros.
2/5 stars

Children running up and down corridor playing loudly til early hours of the night. I had put the "do not disturb" sign on the outside of the door however a member of staff opened the bedroom door, threw the sign into the bedroom and declared "check out is in 30 mins". Have never experienced anything like this before in a hotel, was disgusted to say the least. Will never stay here again.

Stayed for a weekend with friends in October. Got the room for dirt cheap so wasn't expecting much but was very pleasantly surprised. Room was a good size, beds were so comfy and bathroom was bright and clean. One light in the room was flickering when we arrived but one of the staff immediately fixed it and was so friendly and helpful.

Had a lovely meal in the bar on the Friday night and felt comfortable and relaxed enough to stay in the hotel bar all evening.

Went for a swim on the Saturday, the leisure centre was lovely and very clean. Reception staff were very helpful, sending anything we required up to the room and booking taxis for us etc. Really had a lovely stay at this cosy, clean and relaxed hotel.

Stayed in the West County Hotel on the 27th December to see a gig - The Saw Doctors.Intially the hotel was fine, i didnt expect to much luxury as it is a three star hotel. We checked in, went to our room which was basic but again it was fine (could do with a lick of paint though). Tv reception slightly fuzzy. The fire alarm went off so we made our way down to the reception (it was a false alarm-this to was ok as these things happen, id rather the alarm be working then not!) we went down to the bar to have some food, it was nice, good portions. We the went to the gig. after the gig we we decided we were hungry so we went to the room to get room service as i had read in the welcome pack sandwiches and light snacks are available 24/7, when we called down we were told there was no room service as the hotel was busy (is that not the idea for a hotel?) we decided to go down to reception and get a takeaway number so we could have it delivered (bare in mind we havent ate since 7 that evening) we were told by reception they had no numbers for take aways in the town and no effort was made to get them. we explained our situation, asked them was there any chance of there being any food on the premises, we were told there was vending machines on the floors. we decided this was better than nothing and made our way to the machines. the vending machine on the first floor was broken, and on the second floor theyre were several other disgrunted customers at the vending machine trying to get something to eat, it was a joke! eventually we managed to get meanies and a moro (please note neither of us are drubk-at all!) when we got back to our room we went to bed- not very happy! throughout the night there was unbelievable noise (the walls are v thin) the radiator in our room was banging off the wall all night (no aircondioning heating system controller) the room was boiling! we opened the window but it made NO difference, a sauna!, so very little sleep was got. check out is 11am (v early) we went down to breakfast the following morning which was lovely, everything was fresh. when we returned to our room (before the checkout time) our key card wouldnt let us in, made our way down to reception (queues) then we found a cleaner to let us in, she said they must of automatically shut our key card off. at the check out i voiced my issues to the receptionist, she apologised and told me she would get a manager to contact me alas i heard nothing at all and its now over two weeks on. i think my concerns were given little weight as i am a very young looking 26 yr old, i thnk an older couple would of gotten their concerns addressed at check out. i was very disappointed with my stay especially as we spent alot of money on tickets, room, food and bar. it was also apart of a xmas present (Turns out it wasnt a good one) I Would not recommend people to stay if its a busy night/period as they cannot cater for large crowds. i'd say its fone on quieter nights. i am sorry to leave a negative review as i never usually would but i feel i was left with no choice.