Myself and my boyfriend stayed in Queens for one night on the 1st of January 2012. We chose this hotel as it was listed as accepting one for all vouchers. On verifying this information with reception prior to booking, we were advised by phone and email that they did in fact accept these vouchers. We had read reviews that the hotel could be noisy. This is an understatement. The music started about 10 o'clock and the whole room was shaking, to such an extent that you could still hear the music over the television. The street noise also added to the noise levels. We wanted an early night after New Years, this was impossible and we could not even attempt to go asleep until about 3.30 am. After finally falling asleep, we got quite a shock when the fire alarm started going off. No-one rang to say it was a false alarm or explain why the alarm had gone off. On check out the next morning, without even mentioning the events of the night before we encountered problems straightaway. The receptionist who was unable to swipe the voucher in her credit card machine and refused to accept the voucher. I explained that this was the reason I had booked this particular hotel and that I had used the voucher without a problem in the Old Ground Hotel the night before for dinner. I even had to use my mobile to check the balance of the card. When this was not good enough, I was then told to ring customer services. They were closed of course because it was a bank holiday. She became gradually more unhelpful and I called for the Manager. On arrival, he asked the receptionist to try swiping the card in the machine in the nightclub. She came back to say that it did not work there. This hotel is not in a position to accept these vouchers, yet on advice by telephone and email I had been incorrectly informed. The Manager's attitude was tough, it wasn't his problem and I had to pay in cash cutting our holiday short. There was no apology about the late night noise or alarm. I would never recommend this hotel to anyone, it put a dampener on a lovely weekend away.

The Queens was located in a great area making it easy to explore. The staff were very friendly and room was quite reasonable. The only drawback was the night club opposite which went to the early hours, with mostly drunken patrons spoiling our sleep. The hotel itself was wonderful and very comfortable. The night club was not the hotels fault of course but should be mentioned if you are seeking a peaceful nights sleep in the area. The bar next door is really great with Irish music to have any toe tapping. Wonder down the street and you will find a fantastic sculpture of 2 clasped hands. Like being in the hands of God when you climb in. lovely memory of Ireland. Despite the night club I do believe I would return to the Queens as they did everything to make us welcome and comfortable.

Staff friendly , very helpful. Club was brilliant , Rooms very clean and seemed done up
Enjoyed the trad and will be back - food was delicious

First impression was good... The lady on reception was very polite & did warn us that there was a nightclub & it could be quite noisy at night. Room was nothing special but we just wanted somewhere to get a nights sleep on way to Kerry so we wern't fussy.
Weather was awful so decided we would just have a couple of drinks in the hotel bar... only to go down & find it closed. When it came to bedtime it was hard to sleep with the noise from the nightclub.. Finally dozed off only to be woken at about 3am by the fire alarm. Rang reception & they said all was fine. Tried to go back to sleep & the fire alarm went off again. This time I got up to see what was going on. I met two girls from the next room who were also annoyed & the 3 of us headed for reception. We met a night porter in the hall who was extremely rude & just kept saying everything was fine. when we tried to speak he wouldnt let us. he kept speaking over us & when I said I wanted to speak to someone else he told us to go back to our rooms & speak to someone in the morning! Then he walked off!

Im sure the fire alarm doesnt go off every night & the nightclub is prob just weekends so if you are looking for a bed for the night at a good price I would recommend this hotel but if you are looking for anything more, look somewhere else.