This hotel claims to be pet friendly - it's not! On booking the weekend, the member of staff who took the booking was not keen with the fact I was bringing my pet. When I arrived with my small, well-behaved dog the receptionist screeched that she was terrified of dogs, and said that in Kenya dogs were not pets! On booking in and out, I was asked each time for payment despite the fact I had paid in advance over the 'phone.Thankfully I had my receipt. None of the televisions in the hotel were working that weekend which meant
my evenings were boring with only a radio to listen to. I made my views known on the matter to no avail.Tthe manager just shrugged his shoulders and said there was nothing he could do about it. On the positive side, the majority of the staff were friendly, my room was clean, and the food was very good.. The location of this hotel is excellent as it's one minute from the train station - ideal for a non-driver like myself - and it's a couple of minutes from the sea-front. Despite this, the hotel didn't live up to my expections as regards my intended relaxation in the evenings. Also I don't think it should advertise being "pet friendly" when it's obvious that the owners do not like pets. For these reasons I would not go back. A pity . . .

As a large group we were split between here and the Old Course Hotel. Our room was spacious, clean (except for on top of the wardrobe) glorious view of the golf course. Food was nice, bar was good price. The only thing that spoilt it was some of the other guests and the lack of night portage, which meant there was lots of shouting/ screaming and door banging and knocking of people trying to get back into the hotel late at night. But I suspect that these sort of customers are not the norm.

To be clear we didn't stay here, we are local and used the function / dining room to host the event and we're 50/50 about the place...

The location is great, mind you one of the reviews below this one is obviously written by a 'friend' as (a) the operators are Indian (b) the reviewer in Indian and (c) there isn't a tube station in fifty miles of Prestwick, which is built on sand so tunnels are not widely used around this location. Perhaps it's financial constraints where the downstairs is refurbished but apparently the rooms upstairs are shocking, just from word of mouth of those whom stayed there before. The catering surprised me as bing ok, so much so I doubted they made it in the kitchen and suspect it was bought in but notably they closed the kitchen at ten and wanted to serve the food and show the cake before nine which would be before all the guests were there - a hotel should be flexible in such regards when they have agreed to host a function. All the "little" things were missing from our experience and the owner is best described as a grumpy old sod, so much so that two guests at our party looking for a venue were going to book North Beach until they saw and heard the issues we had with the management on the night... which we hid as best as possible to avert the celebration from being tarnished. I wouldn't use this as a venue again nor indeed recommend it which is a shame.

It's a shame because the building is beautiful and just a minute from the train station linked to the international airport a mile or so away, opposite the Old Prestwick golf course and really it should be a four star establishment but it just falls short in so many ways you couldn't list them all here. Old story, stick to what you're good at and hotelier isn't what these guys are good at...

Hi I Had Stayed in this Hotel for a Period of 3 Months and Belive me ...I Just felt that i am Staying at my Home...Apart from providing Good Service... the Hotel is Very Near to Tube Stations and also for the Golf Course...The Mangemet had really helped me to Identify the Places to be Visted in Scotland.Rooms were Good and Servise provided is Great.
Food Served is GREAT- It is Just teh way u like it . If I get a Chance to Vist Scotland Land again...I Just get in there ...