We had an overnight stay here before flying out early the following morning. I booked a taxi to the airport and back from the airport at a cost of £6 each way and I paid it along with our room. However, when we came down at 5.30am and were speaking to the night porter, he asked if we had booked one. When he checked 'the book' there was no mention of it, so he said it was no bother to fon one for us, It duly came, but unfortunately on road to airport, I remembered I had left my handbag in the room with passports etc so we had ro return to retrieve it. At the airport, since it was a double journey for him , we expected to pay the difference, but driver said it was cash only as they did not have an account with the hotel any longer and so we had to fork out £18 ( basically 3 journeys). Arriving back from the hols we found the free fon to manor park and were picked up but were also told when he dropped us, that we should have told him we had prepaid at the hotel before getting in the cab
Room Tip: check the taxi situation to and from the hotel/airport
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 February 2012
hello and thank you for your review , we have used the same company for over 5 years now with over 8000 trips to and from the airport every year and i can honestly say our success rate is 99.9% on time , i believe in this instance you reserved your transfer at time of booking but never let reception know on your arrival,, and on the morning of your departure we have 7 transfers all leaving on time however we had to call an outside company for your transfer and this caused the confusion along with you having to return for your belongings , we always on arrival ask for departure time and on this occasional something has went amiss , fortunately as we are at prestwick airport in 13 years i have been here,,,, with over 100,000 transfers we have never missed 1 individual flight not even 1 , and we have taken measures to again make sure all guests understand they must reserve exact times on check in, many thanks for your honest comments
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