Check in is at 4pm which we felt was quite late but we dutifully arrived at 5.30 to discover that they had had a hectic day and rooms were not ready. This would have been forgivable but no-one apologised and we were made to feel like we were just getting in the way. Staff semed very flustered but eventually presented us with a key. The lady owner then told us her chef had broken her arm so breakfast would be in her other hotel 15min walk (5min drive) away. After the disorganised arrival and still no apology we pointed out this wasnt ideal. i only wanted a simple "sorry" as i understand not every circumstance can be forseen but we were rudely told if we werent happy we could stay elsewhere! We had no other option but to go to this other hotel to have our breakfast. The food was lovely but it was spoilt by the fact this lady was serving it! i suspect she was still peeved at us for having the "cheek" to complain and barely acknowledged us. We felt very un-welcome and rushed our food. The next day we had breakfast in Dunlay and the atmostphere semed a little more pleasent (we were served by someone diff) Unfortunately it was too late to change my opinion of this accomodation and i wouldnt go back

my wife Caz and I spent a lovely night in the Dunlay, in the smallest room in the house, small yes, comfortable absolutely, shower enormous. couldn't have asked for more, the proprietors courteous and very friendly, breakfast fabulous, cannot understand how people can complain about this lovely old house in one of Scotlands' famous towns(auld Ayr that ne'er a toon surpasses for honest men and bonnie lassies) all in all we had a great time and will certainly be back. thank you for making our stay brilliant.

Dunlay House is ideally situated for taking a break in Ayr, being very close to both the town centre and seafront. The room we stayed in was furnished to a high standard and tastefully decorated, cosy and warm. The proprietor was extremely helpful in giving us any information and directions we asked for. The bed was very comfortable, and the breakfasts superb!

I would recommend that other people stay at the Dunlay. I was made very welcome and found the guest house to have a very warm and comfortable atmosphere. Rooms were clean and cosy, and the location is handy for the beach and town. Nothing was too much trouble. A lovely lady and staff.