I don't usually give a damning report on somewhere that I have stayed due to the impact it can have, but on this occasion I felt that the terrible service warrant my criticism. We arrived at the hotel for a 2 night stay and were checked inn by the girl at the front desk who was not to charming, not the first impression that you are looking for. We went to our room, which was nice, clean and comfortable. Only fault with the room was trying to control the temprature in the shower, was impossible. We went to the hotel bar and restaurant area for some food and a quite drink. First thing we noticed was plates sitting with un-eaten food which looked like they had been there for some time. We also noticed that there was only 1 person serving for the bar and light-bites that are served in the bar area. Again not the first impression that you want. it took a while to get served at the bar due to the shortage of staff and when I eventually got service the bar man did not have a great deal of knowledge about the menu. I ordered fresh fish of the day and real chips with peas and some bread and a couple of drinks. When at the bar someone who already ordered food approached the bar man to complain that they had been waiting 30 mins for they're starter!
We got our food after 25mins, fish was good but no "real chips" only frozen chips from a freezer and no pea's or bread. Asked for the bread and received 10 mins later. I don't really blame the guy who was serving, but I do blame the management as there was cleary a shortage of staff in both the Bar and restaurant as there were also people complaining about the service in that area.
We went for breakfast the next morning to find the same service that we had received the previous night, which was just about tolerable due to the time that we had allowed for the breakfast after the dinner experience.
When we came back from the business that we had carried out during the day, we went to the health club and found all ok, nice staff and pleasant surroundings.
We decided to eat in the hotel again, purely for convenience.
Wish we hadn't, the service was a lot more trying than the previous evening.
I asked the server about the menu and asked if there were mashed potatoes that could be added to meal instead of chips, to which he replied no. I then ordered 1 meal with the intention of revising my option, during which the server seen to another guest. Once I had made up my mind I then ordered what I wanted to eat and some drinks.
45 mins later my food arrived. The 1st meal that I ordered was nowhere to be seen. I approached the server who told me that I had not ordered anything else, which I corrected him on. He was adamant that I had not and blamed me for his mix up. No apoligy, no reasoning, nothing. And when the second meal turned up guess what was on the plate, mashed potatoes!!!! Really poor service!
We decided to go for breakfast the next morning due to it being included in the price.
Again there was only 1 server, but this time the breakfast area was full of people.
What then happened was straight out of Fawlty Towers. I have never seen a breakfast area in such total chaos, it was so bad that we ended up laughing at what was happening.
Needless to say there were some people who had enough and decided to leave and complained on there exit.
Again I don't think this was the fault of the servers, but down to bad management.
I went to the desk to check out and raised a complaint to the receptionist who was really unconcerned about what we had to say.
I had read that the hotel was a little slow on service on the trip advisor site, but I could not believe how bad it was.
Take my advise, STAY AWAY if you have blood pressure problems!!!!