My partner and I had just got engaged and decided to celebrate by having a weekend away. Unfortunately our celebration was short-lived at the Golf View. Our room was a great size, however very cold and the windows are definitely needing upgraded as the noise of the wind kept us awake most of the night. We went down for dinner with approximately another 10 people in the restaurant and were told there were not enough menus for everyone so we had to share and we would be in a queue to get another one. This second menu never appeared as we watched other tables receive their second one from the queue!!! Ridiculous for any restaurant mind as well as supposed 4 star! We booked the hotel due to the seafood menu but were unfortunately told that there were no lobsters and there wouldn't be any all weekend, strange when the hotel is located right on the water! We then sat with our empty dinner plates for about 30 minutes each course whilst the waitress staff either chatted to each other or set-up for breakfast, extremely rude when we were eating dinner next to these tables. The food was lovely but the menu and service spoiled the evening for us. After this we decided that the hotel was not for us as we were suppose to be celebrating not becoming frustrated and annoyed by the quality of the hotel. We proceeded to reception to tell them we would be checking out early. The receptionist called the manager who tried to convince us to stay, offering us a nicer room the next night but we were fed up by this time. We went to swimming pool in the morning as we had a treatment from the spa in on our deal, this was lovely but the jacuzzi was out of action, so disappointing again. All in all we were glad to leave, but the disappointment continued as when leaving the receptionist told us that the manager had been hoping to speak to us but had to leave to go on holiday but would contact us to offer us a 2 night complimentary stay to show us how the hotel could be different from the experience we had had. We thought that this was a kind gesture and thought we would give the hotel and second chance. However, not surprisingly we have never heard from the manager. Just a token gesture that was never followed up. Spoiled our engagement celebration, but we will always remember, unfortunately not for good reasons!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
Dear Guest
Thank you for taking the time to share your feedback regarding your stay last December, here at the Golf View. Obviously I am extremely disappointed that your stay was cut short and that your feedback was never followed up by the hotel manager. I have recently taken over as General Manager, and the issues you have identified have been addressed and I can assure you this is not reflecitve of the standards we are operating to now. I am in the process of recruiting a new senior team who share my passion and vision for service excellence, and I would be delighted if you would contact me directly at the hotel in order for me to make wrongs right and hopefully convince you to return, and experience the Golf View as you should have done in December. I look forward to hearing from you, again my apologies for the service shortfalls you experienced.
Kind Regards
Iain Fraser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC