I held my 70th birthday party in the Windsor Nairn on the 1st October 2011 and had a fantastic night. Although the venue was a wee bit tight to hold 130 people,the staff managed to seat the most of them and while a few had to stand around the bar it did not take away the enjoyment of the night.The buffet was good although some people did not get a lot of food but maybe that was because all the food was put out at once.; it usually works better if you hold some of the savories and meats back until later in the meal. Apart from that the evening was a resounding success and some of my guests said it was one of the best parties they had been at.. .I would have said there was a shortage of staff as there was a carvery going on as well but the ones who were available were efficient and helpful in the time they had to try and seat everybody etc. If you are booking a band as well as the disco remember the stage is not very big so check your numbers. I would say a good venue for 80 to 100 people as this would be a comfortable amount..Thanks again to all the staff and management of the Windsor as it was the best night of my life apart from my wedding!

The Windsor is a nice, keenly priced hotel. The room we were allocated for our one night stay was the Cawdor suite, and the size of the room and the bed was certainly impressive. Large ensuite with jacuzzi bath and separate shower. Staff were young and friendly, but were simply not up to the job of serving breakfast.
No juice in the jugs, no glasses, coffee with no toast - even though i'd asked for toast.
If they can get resposible staff, then it may be worth using....

We have just returned tonight from spending 2 nights at this hotel. I went with my husband and 9 year old daughter.
We read the reviews AFTER booking and were begining to dread our visit, we thought we were going to Fawlty Towers, however, when we arrived we were pleasantly surprised.
I am a bit of a clean freak, and was dreading a filthy room or bathroom etc, I am also NOT afraid to complain when I feel I am not getting the service I expect.
We stayed in room 212 and I honestly could not find a fault.
The room was very spacious, with a double bed, a single bed, a 3 seater sofa, 2 tub chairs, a wardrobe and a dressing table, a tv, a hairdryer and tea/coffee making facilities and a welcome tray.
The beds had crisp, clean white bedding, the bathroom was sparkling white.
The room was warm and it also had 2 radiators, that I turned up later at night when it started to get cold.
When we arrived we went downstairs to have a meal in the restaurant at 8.45pm. I had a fantastic sirloin steak, my husband had a whopper of a 100% beef burger and my daughter had fish. The next morning we went for breakfast and it was average, the only fault I had was that we had no toast or bread with this, then when we returned that night we had a meal in the restaurant again. I had the beef stir fry, my husband had a fillet steak and my daughter had the carvery....again we thoroughly enjoyed our meals.
The shower in our room was a tad tricky until we realised how it worked, and the water was warm enough to shower, but not roasting. The staff were young, but all were very pleasant and again, couldn't fault them for anything.
When I return to Nairn I would certainly stay here again and I would recommend this hotel.
I understand everyone has different views on whats acceptable and what level of service they believe they deserve, but I can honestly say we were not disappointed by this hotel at all and the staff were very helpful.
I would recommend people to visit this hotel and then submit their own reviews.

I can honestly say the bad reviews on here are spot on. I wish my company had read these reviews before they booked me in for a number of nights. The young staff do their very best. At times I thought the hotel only had one member of staff as that person manned the reception, served at the bar and then served me in the dining room. That person probably cleaned the rooms too!
The furniture in the rooms is mismatched. Drawers are falling apart. Carpets dirty and half dead yucca plants on the stairs. The beds are knackered and no mattress protectors on the beds.
The water pressure on the third floor is so low that a hot shower is impossible.
The rooms are cheap at £39 a night for a reason. A one night stay here is enough!
Long overdue a refresh!
The hotel needs to take down any reference to Best western and stop using Best Western images.