I booked this hotel based on some average reviews and as it was one of the only places available on short notice. Now I know why this was. NO ONE WANTED TO STAY THERE>

I dont understand how other reviewers can give this hotel anything more then a terrible or poor.

This is one of the worst places you can stay in if you have paid for it or even free...

The rooms havent been updated since the 40s and they smell. We booked a luxury room with lake view and unless you are willing to spend all of you time looking out the window which is a decent view, the room itself is poisonous to look at.

What it lacked in style or character WASNT made up for by the staff either. They weren't really that helpful and lacked local knowledge. Although they weren't impolite or anything.

Breakfast: when the wife and I woke up from the terrible sleep that we had just had we were kind of looking forward to the breakfast. How wrong were our expectations I cannot begin to tell you.
I dont know how you can book sausages or an egg so that it tastes so bad. They provide you with a shot of orange juice and there are no refills. When asked for another option the lady just looked at us as if we had asked her to dance for us at 7 30 in the morning.
Food tasted terrible and I swear if my Dog was there with us he would have refused it too.

Over all definitely not recommended and would not be making the same mistake again. Anything is better then this place.
For the price you pay to stay here ( in off peak season) is far too much.

We booked the Croit Anna hotel when looking for somewhere fairly cheap to stay while visiting Fort William. It is mainly a coaching holiday hotel, but we were made to feel welcome even though we were not part of a coach party. The hotel is better than it looks from the outside. The rooms are warm, comfortable and clean, with everything you need from a basic hotel - nice bathroom, hot water, comfortable bed, TV, tea and coffee, kettle, hairdryer. Corridors, reception, bar and dining areas are dated and the bar has a leaking roof, but on the whole it is a warm, basic, comfortable hotel and perfect for what we were looking for - somewhere cheap to stay while on a walking holiday. Breakfast was good, with fast service. Staff were friendly. The hotel is in a good location, and is a good base for exploring, a short drive into Fort William and very handy for the hills and Ben Nevis. I would recommend this hotel if you want somewhere basic, cheap and warm to put your head down after a full day out on the hills and are not bothered about frills or luxury. If you are looking to spend time around the hotel and want modern hotel facilities, this is probably not the place for you.

It is always important to start with a positive; and the croit anna is nicely positioned overlooking the loch. The east european staff employed in the restaurant tried their best to serve the meals at the times allocated. Our room which ws at the front of the hotel, overlooked the loch and was always clean. However there were some negatives; the decor was decidedly dated; there were no phones in the room to make contact with reception; the meals were uninspiring and it appeared that the menus were the same in all leisureplex hotels and so there was no hint of scottishness; it is two and a half miles into the centre of fort william and the bus service only runs once an hour. Some of the rooms (ours included) are still single glazed and this can mean there is a fair amount of road noise. You also cannot even get a sandwich at lunchtimes unless you have ordered it the night before. There are some simple basic things that would not cost much money that the hotel could do to improve the stay of their guests.

Although we enjoyed the holiday and went on all the included trips and one optional, felt the hotel was in need of refurbishment in some parts. Being in single rooms, on the first floor, at the back, the view was of foliage The bed was comfy though.. Best rooms are at the front on ground and first flooor level. The food was edible, similar to most coach trip hotels. Entertainment was good, some artists better than others. Only one night when none on. Good bar staff. Restaurant service good but sometimes more waiters/waitresses could have speeded up things. Reception staff very helpful. Trips were enjoyable though tiring, and our coach driver Brian very informative. Want to give special thanks to our waitress Patricia but spelt the Polish way! Some work must be done on the flat roof, as water was leaking though the ceiling in the dining room a few times onto people sat there, bins were placed under the said leaks, but maybe a new roof would be best solution! It gave us a laugh anyway! Fort William is a lovely place and easy to get to by bus from outside the hotel. The views from the hotel are lovely too.