It is always important to start with a positive; and the croit anna is nicely positioned overlooking the loch. The east european staff employed in the restaurant tried their best to serve the meals at the times allocated. Our room which ws at the front of the hotel, overlooked the loch and was always clean. However there were some negatives; the decor was decidedly dated; there were no phones in the room to make contact with reception; the meals were uninspiring and it appeared that the menus were the same in all leisureplex hotels and so there was no hint of scottishness; it is two and a half miles into the centre of fort william and the bus service only runs once an hour. Some of the rooms (ours included) are still single glazed and this can mean there is a fair amount of road noise. You also cannot even get a sandwich at lunchtimes unless you have ordered it the night before. There are some simple basic things that would not cost much money that the hotel could do to improve the stay of their guests.

Although we enjoyed the holiday and went on all the included trips and one optional, felt the hotel was in need of refurbishment in some parts. Being in single rooms, on the first floor, at the back, the view was of foliage The bed was comfy though.. Best rooms are at the front on ground and first flooor level. The food was edible, similar to most coach trip hotels. Entertainment was good, some artists better than others. Only one night when none on. Good bar staff. Restaurant service good but sometimes more waiters/waitresses could have speeded up things. Reception staff very helpful. Trips were enjoyable though tiring, and our coach driver Brian very informative. Want to give special thanks to our waitress Patricia but spelt the Polish way! Some work must be done on the flat roof, as water was leaking though the ceiling in the dining room a few times onto people sat there, bins were placed under the said leaks, but maybe a new roof would be best solution! It gave us a laugh anyway! Fort William is a lovely place and easy to get to by bus from outside the hotel. The views from the hotel are lovely too.

just back from holiday at croit anna great time hotel very friendly and clean. Bedrooms cleaned every day. good food friendly staff made to feel most welcome . will certainly stay at Croit anna hotel again.

Stayed for 4 nights on coach trip with Alfa Holidays.Hotel location about 3 miles from Fort William so apart from the lovely view,not a lot to do in the evening.Room large and clean with limited view of Loch Linnie. Food was good with good choice,vegetarian and chef special selection at dinner.Waiting staff lovely,our waitress Marta was always very cheerful and made our holiday more pleasant. The reception staff and manager Clair were also very helpful, The entertainment was very predictable,we thought Monday night(Derek) was certainly the best, the others covered the same songs (mostly Tom Jones/Scottish traditional songs)so became rather boring. All in all an enjoyable visit