We stayed here for 1 night in August 2011, we had not pre-booked and unfortunately we drove past many other hotels and B&Bs before we stopped here for it's central location. We were asked to pay on arrival at the hotel for our room. £120 for my husband and I B&B plus a travel cot for our baby. We were given a room at the top of the hotel, no lift. The room itself was very small, even before they squeezed in the cot. We had a lovely view of a flat roof and fire escape from our window. The bathroom was so small that only 1 of us could get in at a time. We had to push the toilet flush handle if we wanted to put down the lid on the toilet, But we were only staying 1 night so we were prepared to overlook these issues. We went down to the bar for a late lunch. The food was terrible. We had to store our baby's buggy in a back room off the dining room as an alternative to carrying it up several flights of stairs. The reception staff were helpful in this. The following morning we went down for breakfast, very poor quality & there was nothing we could give our baby but luckily there was a tesco nearby... The real problem began when we got back to our room and discovered we had no hot water. I called reception and was told there was no hot water available. I asked for the manager who said it was a boiler problem and they could send up a small amount of hot water. I needed to bath my baby never mind showers for myself and husband. When we were checking out I again asked for the manager and told him how utterly dis-satisfied we were with the fact we had been unable to bathe at £120 per night I asked for a partial refund to reflect this. I was then asked by the manager if i would be complaining to him if the weather was bad, he could no more control the boiler than the weather!!!! He gave me his card and told me to email him. I don't think I have EVER meet a more unprofessional person, and he was the manager. We left utterly disgusted watching other guests being fobbed of by reception.