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Rocpool Reserve hotel & Chez Roux – reviews, photos

5.0 of 5
14 Culduthel Road, Inverness IV2 4AG, Scotland (Formerly Culduthel Lodge)
Hotel amenities
Rocpool Reserve hotel & Chez Roux
Rocpool Reserve hotel & Chez Roux
Rocpool Reserve hotel & Chez Roux
Rocpool Reserve hotel & Chez Roux
Rocpool Reserve hotel & Chez Roux
Rocpool Reserve hotel & Chez Roux
Ranked #3 of 39 hotels in Inverness
4.5 of 5 stars 213 Reviews
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213 reviews from our community

What travellers say about this hotel
  • Very good(15)
  • Hot tub(8)
  • Extra decadent(5)
  • Room service(3)
Traveller rating
    158
    33
    12
    6
    4
Only show reviews for Family (12) | Couples (137) | Business (12)
Date Rating
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Superb Weekend”
5 of 5 stars Reviewed 20 January 2012

Returned from a weekend at Rocpool Hotel and were not disappointed from having a lovely room with staff who could not do enough to make us feel comfortable. The food was amazing and I thought wine fairly priced. Inverness itself is very much like any other high street but there is some wonderful scenery just a short drive away. We did want to go to a distillers and found it difficult a signage for them not that great.

Room Tip: Request a room overlooking the hillside
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marion1950 about Rocpool Reserve hotel & Chez Roux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review
21 January 2012
Dear Guest

It is a pleasure to read your review. We are delighted that you have enjoyed your time with us, and I will make sure and pass your kind comments onto the team here at Rocpool.

We hope that you will return to visit us shortly.

Kind Regards

Niki Gillies
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oban, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Special stay”
5 of 5 stars Reviewed 17 January 2012

Another Groupon deal. Fantastic hotel, the best I have ever stayed in. Decandent room, was just that. Staff great, not overpowering. Food superb and reasonably priced. Short walk into the city centre. Good off road parking. Could not have been any better.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask john0653 about Rocpool Reserve hotel & Chez Roux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
2 helpful votes 2 helpful votes
“over rated and over priced”
2 of 5 stars Reviewed 17 January 2012
2
people found this review helpful

What a disappointment, £215 for B. and B. The only good thing about the bedroom was the size of the bed, otherwise a very plain small over priced room indeed.
What sort of a joke is the Red Room? a plasma screen with moving images of flames, and dishes containing jelly beans, the purpose of this particular set up escaped me.
What should have been the highlight of the visit, evening meal. Absolutely a non starter, rib eye steak of poor quality (despite claims that it came from an upmarket estate) and wine at £60 a bottle that could be bettered at Tesco any day.
The staff however were very attentive, no complaints there.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 375neil_j375 about Rocpool Reserve hotel & Chez Roux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review
18 January 2012
Dear Guest

Thank you for taking the time to write regarding your recent stay with us. I am deeply saddened to learn that we have not met your expectations.

We put a lot of time and effort into sourcing quality local produce, and we pride ourselves on doing so. It is disappointing to read that you found the meat to have been of poor quality. I have passed your comments onto Chef and also onto the supplier in order for us to ensure every future steak which we serve is of the best standard.

I note your comments regarding the wine list. We have carefully selected wines to accommodate varied tastes and to also offer matches which can suit our menu. We do have prices starting from £25.00 per bottle.

With regards to the Red room, it is designed as a lounge area for guests to relax, most like to enjoy having a morning coffee before heading out for the day, and often guests will opt to have their pre dinner drinks there before joining us for dinner. I am sorry that you were not able to enjoy the benefits of this.

Rest assured that your comments have been taken on board and we will use them to ensure that we provide all future guests with the highest of standards.

Kind Regards

Niki Gillies
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ABERDEEN SCOTLAND
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
“Wonderful!”
5 of 5 stars Reviewed 15 January 2012

We stayed at the Rocpool Reserve from Friday 13th to Sunday 15th January in a Decadent room. We were very lucky to get a great deal through Groupon, which included Breakfast on both days and a Roux Express meal on one night. As we were in a Decadent room we chose not to partake in the offer to upgrade our room to the Extra Decadent. The hotel is situated centrally, a five-minute walk into the centre of Inverness, in a very peaceful area. On our arrival we were greeted at our car by one of the fabulous members of staff offering a hand with our luggage. We were then taken to our room and were checked in there. Much more discreet! We had Room Number 4, which had a small sitting room off the sumptuous bedroom and a massive bathroom with double shower and Roll top bath. Gorgeous! The bed was very comfortable and the shower was the type you could stay in all day! Breakfast was delicious, the menu plentiful and I enjoyed homemade Muesli and a full Scottish Breakfast cooked to perfection, served by friendly attentive staff.
The staff at the Rocpool deserves a special mention, I have never stayed in a hotel where the staff were so wonderful. They anticipated our every need, nothing was too much trouble and they seemed to take a genuine pride in their hotel. Even if you had not met them before, they knew exactly who we were and what room we were in when we walked in after an afternoon out.
Our Evening meal should have been the Roux Express, which was included with our Groupon deal, but, we opted instead to order from the main menu, again, food was excellent served by amazing staff.
We loved the Rocpool and will be returning in the near future. The hotel is small, only 11 rooms and I really hope it stays this size. I think if they decide to expand this will spoil the atmosphere, homely feel and service.
We would highly recommend this as a place for a romantic weekend.
Go on spoil yourself. You are so worth it!!!

Room Tip: If you can't afford to stay at the Rocpool, do have a meal at the Chez Roux. Menu is very reason...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ajbsh about Rocpool Reserve hotel & Chez Roux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aberdeenshire
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“10 out of 10”
5 of 5 stars Reviewed 7 January 2012

Have just returned from a night at Rocpool Hotel. We did one of the Groupon deals & you feel a bit embarrassed handing over your bargain voucher.
However we cannot praise the hotel highly enough. Immaculate rooms with staff that can only be described as first class. Friendly, attentive, professional and very pleasant in manner. Part of the deal was the Chez R express. Lovely food and again staff were excellent, they must be hand picked. We always hear so much negative comments
in Scotland re hotels and restuarants. Not the case for Rocpool. Well done

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask RichtAberdeenshire about Rocpool Reserve hotel & Chez Roux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocpool-Inverness, General Manager at Rocpool Reserve hotel & Chez Roux, responded to this review
8 January 2012
Dear Guest

Many thanks for taking the time to advise fellow travellers of your experience with us.

It gives all of the staff a great feeling of satisfaction to learn that we have achieved meeting our guests needs, and I will certianly make sure and pass your kind comments onto everyone.

It was our pleasure to host you and we certainly hope that we can welcome you back to Rocpool Reserve in the future.

Kindest Regards

Niki Gillies
General Manager
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Additional Information about Rocpool Reserve hotel & Chez Roux

  • Rocpool Reserve Inverness
  • Rocpool Reserve Hotel Inverness
Address: 14 Culduthel Road, Inverness IV2 4AG, Scotland (Formerly Culduthel Lodge)
Price range (per night):* INR16,747 - 28,509

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Rocpool Reserve hotel & Chez Roux
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