I had a lovely, 2 night stay and was pleasantly surprised by the room. I got a really good deal with the price and certainly got more than my money's worth. The room was a decent size considering everything in it. Comfy bed, gorgeous shower, massive t.v. - all recently updated I think. Basically I had everything I could need including hair dryer and iron (life saver!) - search the drawers for the tea/coffee tray because they are just tided away. Some parts of the room and furnishings were a bit worn but no major concerns and overall the room was very clean.
Loved the pool (but give it a miss during the day on Saturdays - Kids) and staff at pool were very welcoming and helpful. Yes prices for drinks and meals are exorbitant; but I just avoided them and went elsewhere for food. Easy distance to train station via bus or 20 min walk. I would definitely stay again if I can get a similar deal in the future.

we recived a voucher as a present from a friend for 2 nights with breakfast and one night dinner, as we were confused how the voucher worked we asked the lady at reception, who looked at us as though we were mad and said "well I dont know... I just take the voucher". eventually we understood what we were to do once we phoned the person who we recived the voucher from.
While checking in, the lady at reception was given a bowl of soup (well, it looked just like a bowl veg to us) then said "yeah this is what us workers get for dinner... a bowl of THAT!"..... we didnt choose the veg broth as soup of the day that evening after that comment.
clearly the receptionist did not want to be there.
dinner was pretty good to be honest.
the room was ok looking apart from marks on the wall and wall paper peeling but we were somewhat disappointed as there were no coffee/tea refresments in the room.... I find that rather strange

My husband and I spent 2 nights just a cheap deal to get away and relax. Having read a lot of the reviews i didn't know what to expect but for what it cost us I paid my money and took my chances! I was very pleasantly surprised it was not disgusting or filthy a few things could have been better but as a head housekeeper i cant help but look. I agree about the heating it should be more controllable and we also had a room over the boilers with the railway line and the A9 in earshot so ear plugs where a definite must for a good nights sleep. The bed its self was very comfortable with extra bedding if you needed it. There was always plenty of hot water with a good shower and deep bath. I didn't want the room serviced and left the DnD sign up it was nice to find fresh towels and beverage supplies in a bag outside our door when we got back. The staff where always very pleasant and greeted you with a smile. I will definitely be looking again for winter deals next January when we are looking for a short relaxing break after Christmas

Almost two hours for 2 courses to arrive at table is ridiculous, yet that's how long my wife and I waited for service at our evening meal. The food was fine, but the links between the kitchen and the waitresses were hopeless... we weren't the only ones to suffer. Earlier Trip Advisor posts have mentioned this issue, but we had our fingers crossed. The drinks were at least as expensive as Paris, which is ridiculous, and the room was barely warm enough, being plagued by cold drafts. Not a good experience - EAT OUT!!

Breakfast was much better and was piping-hot on our first day (but lukewarm the next) - there was plenty of quantity and variety and self-service meant that we got to eat without reliance on the staff.

On the morning we left, much of the car park was covered in black ice (circa 8.15am on Friday the 20th Jan), yet there was no attempt to spread salt/grit. The reception staff seemed indifferent to the issue and were neither warning guests, nor even placing a warning sign at the door.

Our room was small, but ok, apart from shabby furniture and some grimy corners. The shower was great. The duvet was strange, it seemed to be filled with something like kapok and wasn't very warm and certainly not luxurious. Rain during the night caused gutters to overflow and the cascading water made enough noise to wake me - it wasn't heavy rain and so I assume that this is a maintenance issue.

All in all, a two star performance, although exposing guests to the possibility of a nasty fall is unforgivable at any rating. Fortunately we had a KGB deal and so we paid only a fraction of the normal rate, even so, we wouldn't return.