On the positive side, our room was clean and spacious with a good view over the river. The location is good - close to shops etc.
On the negative side, we stayed on a Sunday for 1 night to celebrate our anniversary. When we checked in I asked if it was necessary to book a table in the restaurant and was told that it wasn't because the hotel was quiet, but when we went down for dinner we were told that the restaurant was closed but we could eat the same food in the bar. So we had our anniversary celebration in the bar with 2 large TV screens set on a sports channel (there were guests at 3 or 4 other tables - all male and many avidly watching the TVs so we didn't feel that we could suggest they be turned off). Not quite the romantic setting we'd envisaged!!
Drinks were expensive but our meal was fine - my portion was a bit small, but it was more than made up for by my partner's which was a generous substitute for his 1st choice which wasn't available.
However, we overheard a prize excuse from the barman/waiter serving the closest table to ours after they'd been waiting some time for their food. Having apologised a couple of times for the delay, he told them that it was because the chef had run out of whatever it was they'd ordered and it was taking longer than expected to defrost some more!! At least he was honest - if a bit clueless!

We stayed at the Mercure Inverness between Christmas and New Year and had a lovely relaxing time. I enjoyed the pool and we found the room very comfortable, with all we wanted in terms of TV, coffee and tea etc and the view from the window was great - the River Ness, part of the town beyond, and in the distance the snow- dusted mountains. The Mercure is very central, close to the railway station( we travelled by car this time but have found proximity to the station very convenient on other visits) and the shopping centres, which had sales on :) Love a shop called East, I always manage to find unusual necklaces there.
The hotel staff, as always, were charming.

I needed a city centre hotel close to the station with good facilities and the Mercure worked out well. Easy walking distance to transport, restaurants and shops. I worked online for a few hours, and the staff were helpful when I had minor problems.

The hotel is perefectly placed for an overnight stay off the train...only 200 metres walk. Receptionist very helpful etc etc.
However, one small gripe. I left a small i-phone device for an exercise app in my room, and rang later to see if iy hadn't been found. It hadn't. I left my mobile number, but never received a call to at least say they had looked and hadn't found it...which is what I would have done.
I could call again, but you have to start again, and somehow, i don't think they are too bothered.
Bit disappointing, but overall everyone was very helpful and friendly...they could have been a bit more helpful, to be honest