We stayed at the Mercure Inverness between Christmas and New Year and had a lovely relaxing time. I enjoyed the pool and we found the room very comfortable, with all we wanted in terms of TV, coffee and tea etc and the view from the window was great - the River Ness, part of the town beyond, and in the distance the snow- dusted mountains. The Mercure is very central, close to the railway station( we travelled by car this time but have found proximity to the station very convenient on other visits) and the shopping centres, which had sales on :) Love a shop called East, I always manage to find unusual necklaces there.
The hotel staff, as always, were charming.

I needed a city centre hotel close to the station with good facilities and the Mercure worked out well. Easy walking distance to transport, restaurants and shops. I worked online for a few hours, and the staff were helpful when I had minor problems.

The hotel is perefectly placed for an overnight stay off the train...only 200 metres walk. Receptionist very helpful etc etc.
However, one small gripe. I left a small i-phone device for an exercise app in my room, and rang later to see if iy hadn't been found. It hadn't. I left my mobile number, but never received a call to at least say they had looked and hadn't found it...which is what I would have done.
I could call again, but you have to start again, and somehow, i don't think they are too bothered.
Bit disappointing, but overall everyone was very helpful and friendly...they could have been a bit more helpful, to be honest

This was the first time I have stayed at this hotel since it was acquired by the Mercure/Accor chain. (I usually stay once every 6 weeks or so at the Columba Hotel at the other side of the river, which I have always enjoyed).

(I decided to give the Mercure a go, as I'm a member of A-Club which is the Accor chain loyalty card/points scheme). Upon checking in, I was surprised that the receptionist didn't know that A-Club gold card members were entitled to a free drinks voucher. (A minor point I know, but nonetheless, a detail that should have been known!).

To be fair, I WAS given a room overlooking the river, which the receptionsit described as "nice". These are usually sold at a higher rate. The room was clean with a very large bed, but in the morning it was impossible to mix the shower temperature and the water was either freezing or scalding hot. I bought this to the attention of the reception upon checking out.

Although the hotel seemed busy enough, I was surprised that the a-la-carte restaurant was closed and I was told that they were serving bar meals in the bar area.

The main advantage of the hotel is that is offers on-site parking, uinlike most others in Inverness centre.

My overall impression of the public rooms, bedrooms, lift etc., is that a bit of a face-lift wouldn't come a miss. Perhaps Accor have plans to update anyhow in the coming months??