As usual a reasonable night only one problem TV reception very poor need to be sorted.

Just had a two day break at the Express by Holiday Inn at Stoneyfield near Inverness.
First, the complaint.
On checking in and producing the printed form inviting us to take advantage of "Complimentary Wi-Fi during your stay" we were told that the Hotel were not doing this as they were changing providers and were maybe not going to continue the offer. As it was on the Hotel wbsite a few hours before we checked in, I found this strange. I tried to connect my laptop in the room and found that there was indeed a Wi-Fi connection available and I simply needed a vouched code for access. I duly returned to reception and after a little gentle persuation given a code by the duty manager. (which unfortunately expired on the second evening). My complaint is:- Why was I told that the provider was changing and the offer was not available, when it clearly was. Sorry guys, but if you advertise "complimentary Wi-Fi" when booking, you really shouldn't use excuses for not providing it.
OK that's that out of the way. The Hotel was fairly close to a sizeable retail park with a couple of fast food outlets and a big Tesco,so you won't starve. Quite a few other shops to browse as well.
A bus stop, where you can get a cheap trip into Inverness city is situated in the retail park, with very regular buses,so you can have a night out without worrying about driving, or taking taxis if you're on a tight budget.
The Hotel has a huge car park and a decent restaurant next door . The Snow Goose has a good menu and reasonable prices.
The rooms are modern and clean, with a good sized en-suite shower room. Unlike a lot of reasonably priced ( I hate the phrase "Budget") hotels, the room heating worked and was controlable by the guest. The bed was adequet but not as comfy as we had experienced in other Holiday Inns. The public areas were clean and modern, with little damage to fittings etc. The Great Room, with small bar and TV's was well furnished and again, spotlessly clean. Breakfast was served here from 06.30 til 10.00am, and was of very good quality. There was plenty of choice for all tastes, the tables were kept cleared and cleaned (the duty manager was
also helping when the restaurant was busy) The staff were polite and helpfull, as was Weronika, the young lady who looked after our room. It was nice to see a mixture of staff ages, as guests from teenagers to OAP's can feel comfortable asking for help. I wouldn't hesitate to use this hotel again, nor to recommend it for anyone who wants to visit Inverness, but doesn't want to shell out a fortune for some of the overpriced city places. Top marks Express by Holiday Inn, Inverness, thanks for a nice break (don't forget the Wi-Fi though)

This is a great hotel. Room and bathroom were lovely. Bed was comfortable and choice of pillows. Breakfast in morning was wonderful. lots of variety of hot and cold food. Staff were very pleasant. Nice outlook out our window over the water.Would stay again.

Coming from New Zealand, on our first trip to Scotland, we came to Inverness with no knowledge of the city. This hotel isn't central, however having a rental vehicle, it was easy to access the city from the hotel. We enjoyed our stay, with helpful staff. Complimentary breakfast was also welcomed and more than adequate. Would stay there again if we ever made it back to Inverness.